Implementation Manager (ACT) - Jobs in Vancouver, BC

Job Description

Our fully automated, purpose-built solution eliminates the manual processing of business-critical commercial documents with 100% data accurate, touchless transactions. These documents include purchase orders, invoices, advance shipping notices, and other essential commercial documents exchanged between business and their customers.About the Opportunity:We are looking for individuals who are curious and motivated, to join our services organization. As an Implementation Manager, you will be responsible for the success of onboarding projects of various sizes. This includes requirements gathering, comprehensive onboarding support, troubleshooting technical issues, and additional needs that are identified along the way. This is a vital and meaningful position focused on the delivery and adoption of the Conexiom platform.We have found that the most successful individuals have at least 3 years of prior SaaS implementation experience, strong project management skills, and proven success in growing existing accounts and relationships.Successful Implementation Managers exhibit the following traits:Self-Directed & Accountable

• You bring creative solutions to problems
• You proactively speak up when you notice a better way of doing things, or before there are problems
• You consistently demonstrate determination in an ever-changing environment
• You execute on goals autonomously and know when and how to seek assistance from leadership

Transparent

• You can quickly build credibility and are a dependable member of the team
• You do what you say you will do
• You communicate in a clear, open, and direct way

Curiosity

• You have an open mind and are willing to learn our systems quickly
• Youre comfortable giving and receiving feedback and youre all about learning and improving
• You can quickly develop a deep understanding of our product, our market, our competitors, and our ideal customer profile

Responsibilities:

• Overall ownership of your assigned projects which include discovery, onboarding, troubleshooting, increasing adoption, ensuring retention, and maintaining overall customer satisfaction
• Assist in the definition of project scope, involving all relevant stakeholders and ensuring technical feasibility
• Provide recommendations and strategies to meet customer business requirements
• Develop detailed project plans to monitor and track progress
• Resolve and/or escalate customer technical issues when required
• Assist with client onboarding using internal tools. Tasks involve setting up the Partner Portal, setting up users, aggregation, and uploading of assets, exporting reports
• Work to identify and/or develop upsell opportunities
• Deliver training to and nurture skills in clients
• Guide new customers through an established onboarding process, equipping them to use Conexiom confidently and effectively

Qualifications:

• Previous experience managing or implementing projects in a SaaS or enterprise software environment
• Experience with simultaneously juggling multiple clients of various sizes
• Comprehensive technical experience
• Proven track record of successfully implementing complex projects, training clients, ensuring adoption of the platform, and moving customers to a self-sufficient status
• Excellent analytical, problem-solving, and coordinating skills
• Ability to manage several concurrent tasks and switch priorities on the fly
• Experience in delivering training to groups
• A service-oriented mindset
• Familiarity with the Manufacturing and Distribution industries and ERP systems are assets

About Conexiom:Conexiom is a cloud-based, purpose-built automation platform that automates the most critical and complex B2B document transactions between buyers and sellers. Manufacturers and distributors across the globe, such as Grainger, Genpak, Honeywell, and Lonza, trust Conexiom to create resilient operations that scale, drive growth, reduce costs, and build frictionless relationships with their customers. Conexiom is based in Vancouver, British Columbia, and has offices in Kitchener, Ontario; London, England; and Chicago, Illinois. Visit Conexiom.com.Conexiom embraces diversity and equal opportunity. We are committed to building a team that represents a variety of backgrounds, perspectives, and skills. We are working to ensure that the profile of our staff reflects the profile of the communities we work in and serve. For that reason, we seek resumes and expressions of interest from a broad and diverse talent pool. Strength comes from the inclusion of diverse perspectives and experiences.Reasons to work for Conexiom:Our MISSION is to transform broken processes into business valueWe are DATA-driven and RESULTS-focusedWe show our COMMITMENT to the people that make-up Conexiom by:

• Training and development opportunities
• Competitive compensation
• Work/Life balance – Open PTO Policy in North America & Flex days in the UK
• Comprehensive health, dental, & vision insurance

We build products & internal processes that increase efficiencies and drive INNOVATION for our customersOur VALUES

• We care for each other
• We hold ourselves accountable
• We make our customers heroes
• We over-communicate
• We are inclusive & want to make change for the better

Conexiom is proud to offer equal employment opportunities. If you have a need that requires accommodation at any time during the recruitment process, please reach out to our Talent Acquisition Manager at aendy@conexiom.comQuick Apply

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