Integration Analyst - Jobs in Vancouver, BC

Job Description

Staff - Non UnionJob CategoryM&P - AAPSJob ProfileAAPS Salaried - Information Systems and Technology, Level DJob TitleIntegration AnalystDepartmentOCIO | Program DeliveryCompensation Range$7,278.33 - $11,372.33 CAD MonthlyPosting End DateOctober 26, 2021Note: Applications will be accepted until 11:59 PM on the day prior to the Posting End Date above.Job End DateJob SummaryThe integration Analyst implements, integrates and supports complex or campus-wide vendor supplied applications.The incumbent may be assigned responsibilities for specific departments and will act as an advocate to champion the needs of those departments. This will include coaching business decision makers, understanding the impact of technical changes on business processes and leveraging common approaches and resources between departments.This position also acts as a subject matter expert, and provides operational project management, business process analysis, systems support coordination, and application lifecycle management. The Integration Analyst designs, implements, integrates and supports complex or campus-wide vendor supplied and custom-built applications.Organizational StatusThe incumbent is a member of the Integration Enablement Centre (IEC), reporting to the Associate Director, Program Delivery.The IEC is responsible for the selection, acquisition or development, deployment and operation of the suite of applications related to enterprise data integration. The IEC works closely with core UBC IT teams (e.g., NMC and Systems), and with ERP program and sustainment teams to ensure that all releases to production of integration applications are of the highest quality.Work PerformedSpecific Duties:

• Designs, implements and maintains infrastructure to facilitate efficient and effective use of systems for day-to-day operations
• Works with Subject Matter Experts, Business Analysts, Business Architects, and Solution Architects to document the business/functional requirements for application and data integrations ensuring that all factors enabling the technical design and implementation of the integrations are included at an appropriate level of detail.
• Works with the Integration programmer analyst and quality assurance staff to document and facilitate Enterprise Resource Planning (ERP) and Application Programming Interfaces (API)/Enterprise Data Objects (EDO).
• Creates and Maintains the API/EDO business documentation within the appropriate tools.
• Works with the programmer analysts and quality assurance staff as a liaison for API related issues.
• Facilitates the implementation and maintenance of departmental and enterprise applications.
• Coordinates the integration of these applications with other UBC systems and services.
• Resolves complex application related failures and defects independently or in consultation with other IT professionals. Perform in-depth troubleshooting using knowledge of network/server administration, internet protocols, database architecture, and application configuration.
• Modifies applications and conducts testing of customizations to ensure specifications are met.
• Documents these changes and subsequent QA scenarios.
• Provides custom reporting, data analysis and extracts.
• Performs functional requirements to the data mapping
• Assesses client needs utilizing a structured requirements process (gathering, analyzing, documenting, and managing changes) to identify business priorities and recommends options.
• Identifies, elicits, and documents business requirements, defines business rules and communicates requirements for the implementation of solutions.
• Performs formal system audits and develops written procedures, standards and practices to ensure a high level of availability, security, data integrity and hardware/software compatibility.
• Generates reports on usage metrics, overall systems and applications performance indices using industry-standard methodologies to ensure compliance with Service Level Commitments.
• Liaises directly and indirectly with vendors and other service owners.

Core Duties:

• Researches and evaluates vendor supplied applications, develops recommendations, and implements accordingly.
• Analyzes and reviews existing or proposed system features and integration, security,

scalability and performance requirements with clients, business analysts, and teammembers.

• Manages production and non-production application environments.
• Maintains core application infrastructure, including virtual servers, networks and

firewalls.

• Plans and performs global configuration changes or module deployments for

enterprise or complex applications.

• Integrates vendor supplied applications with existing infrastructure and applications

through custom interfaces and components.

• Manages small to medium sized projects and related budgets.
• Provides technical expertise, training, and consultation to other staff.
• Develops or modifies software code to meet specifications or facilitate integration.
• Conducts testing of new or customized application modules to ensure application

meets specifications.

• Develops application documentation requirements for functions, modifications, backups

and operating procedures. Provides ongoing maintenance and operationalsupport for applications.

• Supports application lifecycle and applies and follows appropriate change

management methodologies and best practices.

• Maintains appropriate professional designations and up-to-date knowledge of current

information technology techniques and tools and provides input to strategies forongoing support and upgrade of these systems.

• Builds and maintains good working relationships and collaborates with others to

achieve client objectives.

• Performs other related duties as required.

Consequence of Error/JudgementEffective application lifecycle management is essential for UBC IT to deliver services across campus. Decisions and actions taken by the incumbent will have a direct impact on how efficiently and effectively UBC systems perform and function.Failure to meet service level obligations for performance and availability of Applications could adversely impact the University community, including the large majority of students, faculty and staff, and could have a significant impact on the Universitys funding and revenue. It will also risk damaging the reputation of UBC IT and the University as a whole.Supervision ReceivedWorks autonomously in accordance with general instructions as to methods and procedures. Work is reviewed in terms of achievement of desired results. Reports to the Associate Director, Program Delivery.Supervision GivenOccasional team and/or matrix supervision of staff in regards to specific projects.Minimum QualificationsUndergraduate degree in a relevant discipline. In-depth knowledge of applications and the business requirements supporting them. Minimum of five years of related experience, or the equivalent combination of education and experience.Preferred Qualifications

• Technical school diploma in computing systems technology is an asset.
• Extensive experience with Microsoft Windows and Linux operating systems in a complex network environment. In-depth knowledge and experience of applications and supporting business requirements.
• Experience with data analysis and modeling, relevant development tools, specific application and system architecture. Expertise in the design, development and implementation of specific applications.
• Knowledge and experience of application development tools including; HTML, ASP .NET, PHP and Java. Knowledge and experience with all industry standard web servers (i.e. Microsoft Internet Information Server, Apache, etc.).
• Experience creating custom and modifying packaged reports with various reporting technologies (i.e Crystal Reports).
• Experience working with both technical and non-technical clients. Ability to effectively manage multiple tasks and priorities while working under pressure to meet critical, time-sensitive deadlines.
• Strong organizational and planning skills.

Core Competencies:Collaboration (Intermediate - I):Actively solicits ideas and opinions from others to efficiently and effectively accomplish specific objectives targeted at defined business outcomes. Openly encourages other team members to voice their ideas and concerns. Shows respect for differences and diversity, and disagrees without personalizing issues. Utilizes strengths of team members to achieve optimal performance.Communicating for Results (Intermediate - I):Conducts discussions with and writes memoranda to all levels of colleagues and peer groups in ways that support troubleshooting and problem solving. Seeks and shares relevant information, opinions, and judgments. Handles conflict empathetically. Explains the context of interrelated situations, asks probing questions, and solicits multiple sources of advice prior to taking action when appropriate.Problem Solving (Intermediate - I):Applies problem-solving methodologies and tools to diagnose and solve operational and interpersonal problems. Determines the potential causes of the problem and devises testing methodologies for validation. Shows empathy and objectivity toward individuals involved in the issue. Analyzes multiple alternatives, risks, and benefits for a range of potential solutions. Recommends resource requirements and collaborates with impacted stakeholders.Role Based Competencies:Accountability (Intermediate - I):Sets objectives that meet organizational needs. Provides recommendations to individuals and teams on ways to improve performance and meet defined objectives. Monitors and provides feedback on individual and team performance against defined standards.Business Process Knowledge (Intermediate - I):Maps full business processes and designs operational process flow. Facilitates group input and drafts proposals for process improvements. Identifies resource implications. Implements process improvement recommendations within the context of overall business processes.Information Systems Knowledge (Intermediate - I):Resolves escalated problems of technical support. Identifies root causes. Sets up and integrates new and enhanced information systems. Identifies customer needs and determines the appropriate approach to apply and ensure resolution. Solicits the input of appropriate technical experts and managers as required.Quick Apply

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