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IT Desktop Support Technician - Jobs in Vancouver, BC

MOOLA
Job LocationVancouver, BC
EducationNot Mentioned
SalaryNot Disclosed
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypeFull Time

Job Description

Who are weMoola is a digital wallet and e-gift card marketplace where consumers can find the deals from an aggregated list of hundreds of popular merchants. We help savvy shoppers pay less to afford more on great brands such as Nordstrom’s, Joeys Restaurants, Sportchek and more. Since inception in 2020, we have acquired over 35,000+ active purchasers.What are we looking forAre you a support guru with fantastic customer service, problem-solving, and communication skills Moola is looking for a troubleshooting extraordinaire to join our growing team IT team as an IT Desktop Support Technician. You will have the opportunity to provide 1st level support to Moola employees in a dynamic environment. Every day is never the same!What you will be doing:

  • Support and maintain desktop computer systems and peripherals, which includes providing physical support for all workstations and devices
  • Respond to and complete help desk tickets as submitted by end-users
  • Perform hands-on fixes at the desktop level, including installing hardware, software, and configuring systems and applications, support printers, audiovisual and peripherals
  • Setup and onboarding of new employees’ devices including accounts, hardware, and software
  • Interface with third party vendors to resolve hardware and software issues
  • Operates the IT Services Help Desk by acting as a primary contact or users with IT issues or enquiries, and provides first level technical support
  • Develop and maintain IT support related documentation including user help documentation, troubleshooting processes and installation instructions
  • Maintain hardware/software inventory and maintenance records; provide documentation and asset tracking of workstation devices
Our ideal Candidate will possess the following:
  • Degree or diploma in computer science, engineering, mathematics or related subject
  • 2 - 4 years of experience in troubleshooting hardware and software computer problems
  • Experience with the installation, maintenance and upgrade of computer operating systems, hardware, software and peripherals
  • Experience troubleshooting business apps and workflow issues (MS Office, etc.)
  • Excellent understanding of common network architectures (switches, routers, firewalls, etc.)
  • General mobile device configuration and troubleshooting skills
  • Experience providing user support in a networked environment
  • Experience with help desk software and reporting
  • Strong attention to detail and accuracy
  • Excellent organizational skills
  • Ability to work independently and within a team
  • Ability to anticipate workload, set priorities, plan, and organize to complete work on a timely basis
  • Must be legally able to work in Canada, and on-site in our Vancouver office
Why work with usWork-life balance - We provide consistency and promote personal growthLocal company - Our CEO and leadership team are all hands-on deck - we are committed to improving our business and the environment for our team members.Culture – We are committed to providing opportunities to bond as a team and grow above and beyond relationships at work.Nice teammates – Join a team that is kind, genuinely like each other and work hard to achieve great things collaboratively.Benefits – In addition to an interactive and fun office environment with a foosball table and hot lunch days, we provide a comprehensive health benefits program.Quick Apply
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