IT Support Analyst - Jobs in Vancouver, BC

Job Description

Why this role is made for you:We are looking for a motivated and detail-oriented IT Support Analyst who will be responsible for providing IT support and direction for the studio and its employees. We will rely on you to build, maintain and support our IT environment. The successful candidate will be self-motivated and collaborative and will thrive solving problems unique to supporting a game studio.This is a full-time role. Temporarily remote due to COVID-19.A IT Support Analyst’s impact:Plan and implement scalable IT solutions for the studio, including creating processes, procedures, and policiesSource and maintain reliable high performance hardware for game developmentRespond to and track requests for IT support from employeesManage user accounts and subscriptions for licensed softwareManage software upgrade schedules and install software upgradesConfigure new computers (installing OS and software, deploying user profiles)Manage printers, scanners, video conferencing equipment and general user hardwareMaintain IT inventory listsTroubleshoot system and network problems, including diagnosing and helping to resolve hardware/software failuresPerform data backups and disaster recovery operationsEnsure privacy, security and antivirus protection of all applications and systemsYour track record includes:3+ years of experience in a similar roleExperience in desktop/laptop hardware troubleshooting and parts upgradesWindows and MacOS desktop knowledgeGood working knowledge of cybersecurity best practices and measures (antivirus, malware management, security policy implementation)Experience supporting remote employeesExcellent interpersonal skills and strong written and verbal communications skills, both technical and non-technical.Networking experience is a plus (VPN, connectivity, working with ISPs)Experience with Unity is an assetExperience with Google Workspace is preferredGame studio experience preferredCompensation Package:Downtown office, steps from the SkytrainFully stocked pantry & fridge, coffee, and beerMonthly Socials and Team-building ActivitiesFlexible schedulingRemote-work possibilitiesCompetitive compensationGrowth and team-focused company cultureAccess to a health-spending account in lieu of benefitsAbout LBC:LBC was originally founded to develop the first AAA cannabis-themed F2P mobile game. Hempire was launched on April 20, 2017, and has been downloaded over 14M times! It has earned a 4.7 rating on the app and play stores. With Hempire’s success, LBC has grown into a team of over 35 people across a wide range of disciplines. Building off of Hempire’s success, we are developing new exciting titles for the F2P mobile game market driven by our core values:Accountability: Communicate Fearlessly & Own Your Roles, Make Educated DecisionsGrowth: Commit to Growth professionally, personally, and collectivelyHonesty: Cultivate Community, open dialogue, respectful of othersPassion: Give energy to your work and your team. Take pride and be enthusiastic!We cultivate the freshest interactive experiences in the mobile world. From concept to publishing, our free-to-play games are 100% home-grown, an expression of our passion, commitment to quality and driven by a purpose that will be remembered forever.We Grow Games.We Grow Communities.We Grow Careers.