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IT Support Specialist - Jobs in Vancouver, BC

Job LocationVancouver, BC
EducationNot Mentioned
SalaryNot Disclosed
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypeFull Time

Job Description

About UsFounded in 2014, Spring Financial has spent the last 7 years simplifying the lending process for millions of Canadians facing every type of financial circumstance. In the process, we’ve become the largest fintech loan originator in the country with over 50,000 monthly applicants and over 250,000 loans originated! Today Spring offers mortgages, personal lending, and credit building & savings products – all of which are made available to Canadians from the comfort of their own home and without having to visit a branch!We have an ambitious roadmap that will enable us to build on our best-in-class customer acquisition and origination platform. Our goal is to create solutions and innovative new products for our end consumers, (next-gen credit cards and other data-based fintech products). To learn more about our offerings please visit our website here: www.springfinancial.ca.Spring Financial is looking for an IT Support Specialist to assist in the organizations daily IT operations. this individual will act as the go-to person for all things hardware and software related at a company level.Role Responsibilities:

  • Configuring, troubleshooting, and maintaining fleet of desktops and laptops
  • Managing cloud service center platform
  • Preparing and managing data for call log reports and SMS activities
  • Maintaining active directory accounts and security groups
  • Providing support for all internal hardware and software
  • Handling requests through Jira Service Desk ticketing system
  • Troubleshooting additional miscellaneous IT related tasks as they arise
  • Creating and maintaining documentation and inventory records, and conducting required audits
  • Participating in IT projects as necessary
  • Managing stock levels and purchasing small equipment as necessary
  • Keeping a detailed record of purchase invoices
  • Maintaining license totals, user deletions/backups on a week-to-week basis
  • Windows and Mac support
  • Voice, telephony, video conferencing support
Key Skills and Qualifications:
  • 2 to 3 years of experience in a Help Desk environment. Education may be considered equivalent on a case by case basis
  • A complete understanding of the Windows 10 operating system
  • Experience with Mac OS, entry-level systems administration
  • Ability to learn quickly and work efficiently in a dynamic environment
  • Experience using a ticketing system
  • Experience with G Suite/Google Apps
  • Strong attention to detail
What we offer:
  • A competitive salary
  • Extended health, dental and vision benefits
  • A fun, vibrant, innovative and inclusive work environment
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