IT Support Specialist - Jobs in Vancouver, BC

Job Description

Position: IT Support SpecialistReports to: Manager, IT OperationsContract type: Indefinite, Full TimeThe Chartered Professional Accountants of British Columbia (CPABC) is seeking a highly organizedand analytical individual with excellent attention to detail for the IT Support Specialist role. We are proudlyrecognized as one of BC’s Top Employers for 2022 and offer an exciting career opportunity to join ourdiverse team.Job SummaryThe IT Support Specialist is most often the first point of contact for staff, and is therefore the face of IT forCPABC. The incumbent will be responsible for providing direct IT assistance (hardware, software andconnectivity issues) in person, escalating issues as necessary. The incumbent must be a people person,adept at managing a broad and ever-changing set of priorities in a professional, friendly and timely manner.Hours:8:30 AM to 5 PM (PST), Monday to Friday.Location:This is a hybrid role with an opportunity to work a couple of days remotely, with 3 days per week on-site.Key Responsibilities:IT Staff Support (50%) Respond to and resolve incoming staff requests for IT assistance (hardware, software andconnectivity issues), in-person, over the phone, and through requests sent through the Help Desksystem, escalating issues as necessary; Help internal users utilize technology to support their business and improve their productivity; Track staff support requests in the Help Desk system, ensuring all support issues are resolved ina manner that meets or exceeds CPABCs customer support standards.End-User Device Deployment (20%) Software configuration of desktop and laptop computers for staff use according to establishedconventions, including physical set-up of computer hardware and peripherals at workstations,replacement of components both as needed and as part of yearly upgrade/replacement cycles; Deploy desktop, notebook computers as well as mobile devices.Ongoing IT Operations (30%) Recall equipment used by outgoing staff and conduct the IT orientation with new staff members; Adhere to proper equipment decommissioning procedures, including secure data wipe, andresponsible equipment recycling; Assist staff in meeting rooms or at company events with Audio/Visual equipment forpresentations; Provide backup coverage for Admin Operations where applicable - A/V equipment, Office Status,printers, phone system, etc.; Other duties and responsibilities as assigned from time to time.Key Requirements: Post-secondary degree or diploma in a related discipline, or equivalent experience; One plus (1+) years of experience in a Technical Support capacity, or similar function; Deep understanding of end-user systems configuration; Working knowledge of anti-malware principles, solutions and implementations; Familiarity with security principles, solutions and implementations; Effective interpersonal, communication and presentation skills, both verbally and written; Enjoys working collaboratively in a team environment and independently with minimumsupervision; Meticulous attention to detail, refined organizational and time management skills and the ability tomulti-task; Proven analytical and problem solving skills with the ability to deal with highly confidential andcomplex information; Proven ability to prioritize competing requirements and deadlines under pressure.Preferred Experience: An MCP/MOS/MCSA for Office and Windows would be an asset, A+ certification would be an asset.If this job outline describes you, please email your résumé and cover letter with salary expectations toHRCPABC@bccpa.ca. This posting will remain open until filled.We thank in advance all candidates who respond; however, only those selected for interviews will becontacted.Why join our team CPABC offers an entrepreneurial environment with a competitive compensationpackage. At CPABC we live our core values: We Are Open We Work Together We Communicate We Improve Every Day We Are Professional We Laugh and CelebrateAbout CPABCThe Chartered Professional Accountants of British Columbia (CPABC) is the training, governing, andregulatory body for over 38,000 CPA members and 6,000 CPA students. CPABC carries out its primarymission to protect the public by enforcing the highest professional and ethical standards and contributingto the advancement of public policy. CPAs are recognized internationally for bringing superior financialexpertise, strategic thinking, business insight, and leadership to organizations. CPABC was presented witha BC Top Employer award for 2020, 2021, and 2022.Quick Apply

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