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IT Support Technician - Jobs in Vancouver, BC

STEMCELL Technologies
Job LocationVancouver, BC
EducationNot Mentioned
SalaryNot Disclosed
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypeFull Time

Job Description

Job Description SummarySTEMCELL is looking for an IT Support Technician to join our team. You will be responsible for the day-to-day support of end-user IT equipment and cloud-based apps and tools used by STEMCELL staff. This is a varied role, including support of cloud apps and services like Google Workspaces, common end-user IT equipment (Windows, Apple iOS), and a chance to gain hands-on experience with cloud-based tools & platforms like AWS & Cisco Meraki.A successful candidate for this role will possess a good understanding of common software and IT equipment, have strong independent troubleshooting and task-management skills, and have a passion for delivering consistent and excellent customer service. This is an on-site role based in our Vancouver headquarters and reports to the Manager, IT Operations.Job DescriptionDuties and Responsibilities

  • Triage & provide technical support for requests related to IT end-user equipment & tools
  • Deploy, upgrade, and replace IT equipment including laptops, desktops & mobile devices
  • Support IT equipment lifecycle tasks including repair, recommissioning, inventory updates & recycling
  • Conduct routine maintenance on shared IT services like AV equipment, printers & shared workstations
  • Execute employee on-boarding and off-boarding procedures, including account and equipment setup and decommissioning
Skills & Qualifications
  • Post Secondary Certificate or Diploma, and/or required IT industry certifications
  • Strong communication & customer service skills
  • Strong organizational and time management skills accompanied by good judgment and problem-solving skills
  • Experience with Microsoft operating systems and deployment/support tools
  • Experience supporting web and cloud-based IT systems & applications like Google or Office365. Certifications in this field are an asset
#unitedSTEMCELL Technologies Inc. is a privately-owned biotechnology company based in Vancouver that helps power leading-edge life science research around the world. Scientists performing stem cell, immunology, cancer, regenerative medicine and cellular therapy research are among those who rely on our cell culture media, cell separation products, instruments, ancillary reagents and contract assay services. We create novel, useful, standardized products of unfailing quality and deliver them to more than 70 countries via our many regional offices plus distribution centres in Vancouver, Seattle, Grenoble and Singapore. Driven by our love of science and our passion for quality, we see ourselves simply as “Scientists Helping Scientists” – standing by our customers to provide outstanding products, technical support and training. We have over 1000 science-oriented employees globally, including 250 PhDs/MScs, with most others holding a BSc or engineering degree. STEMCELL is proud to be the largest Biotechnology employer in Canada.This is an opportunity to work with highly motivated colleagues in a science-oriented, creative, and dynamic environment. We offer a competitive salary, excellent benefits, and meaningful career development opportunities.STEMCELL is well recognized for exceptional leadership and business practices. We are one of Canada’s Best Managed Companies and operate an ISO 14001-certified environmental management system to measure and reduce our environmental impact.As an equal opportunity employer, STEMCELL is dedicated to ensuring that every employee feels safe, valued, and respected for who they are. We know that scientific progress and innovation occur when diverse, creative minds come together and we are committed to nurturing a culture of inclusivity and belonging. STEMCELL enforces a zero-tolerance policy for any form of discrimination. Selection decisions are solely based on job-related factors.NOTE: STEMCELL’s vaccination policy requires that all candidates for this role be fully vaccinated against COVID-19 (including boosters), as currently recommended or required by local health authorities and public health orders, unless an exemption from this policy is approved through our accommodation request process.To apply, please select the “Apply” button below. You will then be directed to a login screen asking you to set up an account, which is required to apply.Quick Apply
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