IT Technology Deployment/Support Technician (Information Technology Support A) - Jobs in Vancouver, BC

Job Description

Work in BC’s most culturally diverse and urban school district, Vancouver School District No. 39. Set in one of the world’s most livable cities, Vancouver is a community-minded district seeking talented educators, progressive leaders, and skilled support staff to enrich the learning experience of Vancouver’s 50,000 students.The Vancouver Board of Education welcomes applications for the position of:IT Technology Deployment/Support Technician(Information Technology Support A)Department: Learning Information Technology (LIT)Location: Vancouver - TBAPosition Type: PermanentHours of work: 7 hours/daySalary: $55,018.60(+ extensive benefits package & municipal pension)In this role, you will:Provide IT support either working remotely or onsite in District and school locationsReceive phone calls, emails, walk-ups and online submissions and records, categorizes, prioritizes, and assign requests for technical servicesProvide first/second level technical support, troubleshooting and training services to staff/students and team members via phone, remote control or on siteDetermine nature of request through active listening, asking probing questions, using multiple computer applications to determine clients’ needs to ensure accurate information is collected, perform troubleshooting steps and work toward first level resolutionInstall and configure computer and mobile technologies, system and application software, servers, network equipment, printers, scanners, and other technologies in schools and District locationsCreate and deploy software system and application packagesProvide feedback on applications and system features, advise on use and implement and support as directedIdentify problems, monitor, administer and problem solve various system, network, and operational issuesPrepare and maintain records and statisticsLiaise with vendors and suppliersPerform information technology functions to support the divisionPerform other duties in the job band as assignedQualifications:Grade 12 plus 1 year of full time equivalent post-secondary training in a relevant technology disciplineMinimum 1 year of experience in information technologySkill in implementing, problem solving, and supporting Apple and Microsoft computer, mobile, directory, server, printing technologiesExcellent communication skills (verbal and written)Skill in supportively answering and responding to phone calls and emailsSkill in implementing, problem solving, supporting network technologies, and repairing computer technologiesExperience working in a K-12 education organization an assetCandidate must demonstrate three core competencies (Collaboration, Communication for Results, Problem Solving) and two role specific competencies, (Initiative, Information System Knowledge) at the basic levelMust be able to meet the following assessment: Hands-on 1-hour series of tasks/problems (70%+)Must be willing to travel throughout the districtYour application must include:Cover letterResumeContact information for three supervisor references (phone numbers and email addresses)**This posting is ongoing until filled. Qualified applicants are encouraged to apply as soon as possible. Please note that only candidates shortlisted for an interview will be contacted**The District welcomes qualified applicants who value equity and diversity as essential to excellence. The distinct makeup of the VSB community strives to support the inclusion of all voices. You may wish to share some lived experiences that demonstrate your connections to our diverse student community.___________________________________________________________________________________________MAKE A FUTURE APPLICATION PROCESSIf you do not have a profile on Make a Future, please create a profile under the category, “ECE, EA/TA/ERW, Clerical, Secretarial, Administrative, Custodians, etc.”Once you have created your profile then, while you are logged in, please search this ad again and then click the apply now button at the end of this ad. You will then be able to apply and upload any supporting documents to the competition and answer the job posting questions.You will automatically receive an email from this website letting you know your application to the competition has been received.Quick Apply

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