Junior System Administrator - Jobs in Vancouver, BC

Job Description

Company DescriptionWe are a global architecture, engineering, planning, and technology firm defining the cities of tomorrow.By connecting design and technology, we change how people experience their built environment. We work across disciplines to create the intelligent systems, sustainable buildings, and efficient infrastructure that shapes the way people live, move, learn, and heal.With over 3,000 employees and 60+ offices around the world, we understand what it takes to work locally and scale globally.At IBI, we’re defining the cities of tomorrow.Arcadis has officially purchased IBI Group and with this transaction now complete, IBI will now be known as Arcadis | IBI moving forward. Please refer to our website for more information.Job DescriptionMost of the Things You’ll Work On:

• Provide Office 365/SharePoint/Mitel phones/Voicemail/On-Site and Remote support to local and remote offices
• Utilize the IT ticketing system to communicate with end users, while providing prompt responses and timely resolutions
• Setting up AV boardroom meetings via MS Teams, Zoom, and WebEx
• Responsible for setting up and re-imaging desktop and laptop devices including maintenance, and repairs
• Responsible for shipping and receiving end-users WFH desktops or laptops
• Provide basic support for various office productivity software used by the company
• Assist internal users experiencing operational, hardware, or network connectivity problems with their computer systems
• Update knowledge and skills to keep up with rapid advancements in computer technology
• Implement Global IT standards and procedures, and correct variations when needed
• Provide feedback to central IT on issues and practical advice
• Provide configuration and training for new systems and procedures when directed

QualificationsYoull Need To Have:

• A relevant college diploma or university degree and/or practical work experience gained in a professional IT environment is required
• Must have 1-3 years of professional IT experience
• CompTIA A+, CompTIA Network+, or Microsoft Certified is an advantage
• MCP and MCSE certifications are desired but not mandatory
• Working knowledge of Windows desktop/server operating systems (WIN 10 / 11 ENT Edition)
• In-depth understanding of MS Office 365 especially MS Teams
• Working experience in network technologies and concepts, including LAN/WAN infrastructure and TCP / IP routing
• Some experience in Cisco switches and firewalls is an asset
• Excellent communication skills to effectively build relationships and communicate issues and resolutions to all levels of the organization
• Effectively communicate issues and resolutions to all levels of the organization
• Willingness to multi-task and be flexible to take on varied responsibilities
• Good customer service experience and ability to demonstrate patience, tact, and respect
• Able to work under pressure and meet tight deadlines
• Analytical work ethic and attention to detail are key
• Able to work both autonomously and as part of a team when the task requires
• Strong customer-focused approach to support
• Great troubleshooting skills

Additional InformationLocated at 1285 West Pender Street, the Arcadis | IBI Group Vancouver office is in the historic and architecturally significant Evergreen Building in the heart of downtown Vancouver. The office is public transit and cyclist-friendly with the SkyTrain just an 8-minute walk away and a secure Arcadis | IBI Group bike room on the first floor.The neighborhood has everything you need to grab a quick lunch, a sit-down meal, hit the gym, run errands on your lunch break, or enjoy a post-work happy hour with colleagues.The Arcadis | IBI Group Vancouver team enjoys monthly socials, weekly professionally taught yoga classes, and organized team outings including hiking trips, BBQs and photography walks. Come be part of a vibrant architecture, design, and technology team.Arcadis | IBI Group provides a competitive benefit package and pays association dues and licensing fees.As an Equal Opportunity Employer, we are proud to support the growth and equality of our people through initiatives like our Mentorship Program, Global Women’s Network, and Diversity & Inclusion Council. We welcome applications from all suitably qualified candidates regardless of age, race, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, religion or belief, sex and sexual orientation. We thank all applicants for their interest. However, only those selected for an interview will be contacted.As part of Arcadis | IBI Groups selection process, candidates may be requested to consent to background checks relevant to the role under consideration for, prior to receiving a job offer. These could include: work references, education and credential confirmation, employment verification, identity check, credit report, criminal offence and driver’s license record. Candidates will also need to confirm they are fully vaccinated in accordance with Arcadis | IBI Group’s mandatory vaccination policy in Canada.We request applicants submit their RESUME highlighting relevant work experience. Please limit PDF files to 10MB or provide a WebLink.#LI-PS2Quick Apply

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