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| Job Location | Vancouver, BC |
| Education | Not Mentioned |
| Salary | Not Disclosed |
| Industry | Not Mentioned |
| Functional Area | Not Mentioned |
| Job Type | Full Time |
Fraser Academy is seeking a full time Junior Technical Support Specialist on a 3 month contract (position may continue past 3 months).The Junior Technical Support Specialist is the first line of support for all technical support for staff and students at our school. The ideal candidate will have a professional demeanour, be comfortable under pressure, and be able to empathize with students and staff when they experience technical difficulties. Communication and patience are key as you will be responsible for guiding end users through a troubleshooting process to solve problems. You must be friendly and speak clearly.The Junior Technical Support Specialist will act to proactively and reactively solve problems. They will provide support for: desktops, laptops, applications, printers, phones, tablets, network hardware, av systems, and cloud services. Additionally they will be responsible for organizing, managing, and scheduling hardware for temporary use and during the administration of exams.The position is ideal for recent graduates from a 2 year diploma program that specializes in computer system technology, networking, technical service and deskside support.Located in Kitsilano, Fraser Academy is a fully accredited and highly effective academic day school, specifically for students Grades 2 to 12, who have dyslexia or other related language-based, learning and processing difficulties. With a maximum of ten students per class, the school follows the B.C. Ministry of Education Curriculum. An impressive 90% of Fraser Academy grads go onto post-secondary education. For more information about the school, please go to our website: www.fraseracademy.ca.Fraser Academy is an accredited member of the Canadian Accredited Independent Schools (CAIS), the Independent Schools Association of British Columbia (ISABC), the International Dyslexia Association (IDA), and the Federation of Independent Schools Association (FISA).The Technical Support Specialist will: Provide first line support for staff and students Organize, manage, schedule, and oversee the use of desktops and laptops Assist in the imaging, deployment, and maintenance of computers and printers Assist in the management of users in Active Directory Maintain records as they relate to information technology Creating training documentsThe ideal candidate requires the following: Certificate or higher in a computer related field Hands on knowledge of technologies from: Microsoft (Windows 10, Server 2012), Google Suite, Cisco Meraki, Avaya, Apple (Mac OS, iOS), Android Be detail oriented Ability to multitask; work on multiple service tickets simultaneously Ability to work independently and as a team Strong communication and interpersonal skillsWe are looking to fill this position as soon as possible and ask interested candidates to please submit a resume, cover letter and 3 references. Only shortlisted candidates will be contacted.Please apply online.