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Lead UX Researcher - Jobs in Vancouver, British Columbia

IFS
Job LocationVancouver, British Columbia
EducationNot Mentioned
SalaryNot Mentioned
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypeFull time

Job Description

Job DescriptionYou are an experienced UX Researcher with a track record of understanding the intricacies of user behavior within complex, enterprise-level platforms. A team-player and devoted champion for the user, you’re ready to join forces with a dedicated and passionate design team to ensure the customer is at the heart of every product decision. You #39;re not only an analyst but also a storyteller, able to communicate findings and evangelize research in a way that resonates with stakeholders at all levels.You’re also perfectly comfortable throwing together a wireframe if the team is in a bind. You’re probably not an expert in Asset Investment Planning, but many of us weren’t either when we joined! You #39;re looking for an opportunity where you can leverage your unique expertise to shape the future of UX in a company that values innovation, creativity, data-driven decision-making and customer-centricity.Responsibilities:

  • Own the research roadmap:Work with UX Designers and Product Managers to identify and prioritize research needs across multiple product teams.Manage operations, develop research plans, conduct interviews, facilitate analysis and circulate findings.
  • Transition our current practice (ad-hoc, per-project research) into a holistic UX Research engine that sees across individual projects and finds the forest for the trees.
  • Integrate within cross-functional teams and develop strong relationships with product managers, tech leads and UX designers.
  • Develop strong relationships with SMEs and CABs.Make them feel listened to and help them see the value their input creates in our process.
  • Unlock the value from our investment into product analytics.Use user interaction data and in-product feedback to build-out a legitimate Quant practice.
  • Use strategic research to shape the long-term product roadmap by elevating the needs, attitudes and behaviors of the businesses who rely on our technology and the people who interact with our platform.
  • Evangelize and build trust in UX research while cultivating a more informed, more empathetic organization.Provide updates, present findings and help leadership see the value in customer-centricity.

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