Manager, Insights & Analytics - TELUS Digital - Jobs in Vancouver, BC

Job Description

Location:Vancouver, British Columbia, CAReq ID: 21920Jobs by Category: DigitalJob Function: Planning and AnalysisStatus: Full TimeSchedule: RegularDescriptionCreate awesome experiences for our customers.Join our teamWe’re a customer-driven and product-minded team within TELUS, responsible for our company’s digital evolution. We simplify the path to production so teams can focus on what matters most.TELUS Digital’s mission is to make life easier for millions of customers – and for our team. We build smart, customer-centric and data-driven experiences for telus.com, business.telus.com and the My TELUS app.Our team includes a passionate group of strategists, UX and visual designers, full stack developers, content managers, scrum masters, testers, product owners, people experience specialists, and other digital experts.Learn more about our team at telus.com/digitalHere’s the impact you’ll make and what we’ll accomplish togetherYou are a strong, dynamic leader with a passion for digital and data. In leading this fun and diverse team you will work in a co-creative environment, tackling complex problems. As the Manager, Analytics, you understand that information and insights driven by data are key business assets, and you will operationalize the application of data and information to drive online revenue growth. You will combine your deep understanding of web analytics with your passion for data to uncover opportunities that will enable TELUS to deliver world class experiences online.Here’s how

• Supporting a diverse team:
  • Lead a team made up of analysts and insights consultants, and implementation and data-layer specialists to deliver and support the outcomes for our customers, team members and business.
  • Inspire and support team members to drive high performance and team engagement with 1:1 coaching, professional development, goal setting and performance management.
• Strategy & Outcome Delivery
  • Cultivate a robust data-driven culture and practice within the Home Solutions Digital outcome team.
  • Design, implement and report to an executive audience on scorecard and results, including the ongoing measurement of the effectiveness of existing programs.
  • Develop and deliver the roadmap of data and analytics initiatives across capabilities and processes to drive clear, actionable insights.
• Ambassador of digital adoption and engagement opportunities:
  • Build relationships and networks across multiple internal teams and stakeholders to help deliver on end-to-end digital user experiences.
  • Support insights and analytics community of practice to enable consistent, scalable practices for reporting, insights, testing and targeting.

QualificationsYoure the missing piece of the puzzle

• Obsessed with data; connect the dots to understand the ‘why’
• Strong, demonstrated experience using web analytics tools such as Adobe Analytics to analyze digital experiences, understand performance, and recommend changes
• Respected as a leader who inspires high performance and team engagement; coaching and mentoring team members to achieve their career goals
• Regarded as an excellent communicator - able to communicate complex ideas and concepts to a variety of audiences including senior leaders in a clear, simple, easy to understand manner
• Noted as an exceptional problem solver; anticipating and assess risks, craft contingency plans and manage change in a complex environment

Great-to-haves

• 5+ years of Digital analytics, data, and/or leadership experience
• Experience with Google Data Studio, Google Analytics, Tableau, and Hadoop
• Proficient making data visualizations and dashboards using tools like DOMO
• Working knowledge of Adobe Analytics and/or Google Data Studio
• Comfortable working in a dynamic, and ambiguous environment with the ability to prioritize work and create clarity

About TELUS Digital:We want to work with people who:

• Share our passion for all things digital
• Thrive in an agile, lean and fast-paced environment
• Clearly see things from the perspective of our customers
• Are curious, experiment and never stop learning
• View collaboration as essential to your work
• Utilize the power of data to inform decisions
• Embrace diversity and new ideas

What you can expect from us:

• An environment where you’re encouraged to share and act on your ideas
• Flexible work hours in a central downtown location
• A welcoming, relaxed office with a casual dress code
• A culture committed to giving; every year we donate time and resources in our communities
• Team lunches with a generous supply of healthy snacks
• A fun, dynamic team that works and plays every day; great ideas can come as easily during an impromptu hallway soccer match or social team outing

Bonus pointsCheck out labs.telus.com/blog to see how we solve challenging problems for millions of customers with innovative tools.Quick Apply

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