Manager, Venue Management & Conference Services (1 year contract) - Jobs in Vancouver, BC

Job Description

Job Type: Temporary ContractReference code: 111064Primary Location: Vancouver, British Columbia, CanadaAll Available Locations: VancouverOur PurposeAt Deloitte, we are driven to inspire and help our people, organization, communities, and country to thrive. Our Purpose is to build a better future by accelerating and expanding access to knowledge. Purpose defines who we are and gives us reason to exist as an organization.By living our Purpose, we will make an impact that matters.

• Have many careers in one Firm.
• Experience a firm where wellness matters..
• Build a network of colleagues for life

What will your typical day look like

• Responsible for internal venue management, your team will provide support for meetings and internal events, including space scheduling, room configurations, space setup/takedown, adhering to brand standards, and café services
• Accountable for ensuring an exceptional, differentiated, and elevated conference or event experience
• Ensure space conflict resolution, cost reallocations and chargebacks for catering services
• Ensure scheduled events and experiences operate smoothly, efficiently, and effectively so that the full benefit of the space is leveraged
• Liaison and relationship holder for our onsite food & beverage vendor, you will provide oversight for our internal Bistro/Barista and internal catering services, maintaining a strong working relationship while evaluating adherence to performance metrics
• Oversight of food and beverage menu planning with onsite food & beverage vendor, providing menu guidance/direction
• Oversight and management of alcohol licensing
• Governance and process development for internal venue management
• Manage various local vendor relationships
• Alignment with environmental sustainability initiatives and compliance, to ensure the enhancement of energy consumption performance, biodegradable waste management, and greening programs
• Involved with emergency response, business continuity and with the management of our health and safety programs.
• Escalate all guest conduct, security or additional issues that potentially place attendees or building at risk.
• Support the overall management direction and contribute to overall team success and act as a change agent in the implementation of strategic initiatives or priorities
• Anchor all actions in a deep understanding of expectations, needs and challenges along with a solid knowledge of Business Operations processes and practices
• Implement best practices and identify opportunities for standardization and process improvement leveraging technology
• Develop effective working relationships with other Business Operations leaders
• Foster continuous improvement, knowledge sharing and team building to build a high-performing team through periodic meetings, events and networks, and other initiatives
• Ensure team member competence through formal training, on-the-job coaching, and routine and effective communication
• Lead and inspire your team to find efficiencies and cost savings opportunities, and to work to their highest capabilities in order to provide exceptional customer service
• Act as a role model for our Reinvented Performance Management experience by actively playing the role of a team leader and coach
• Develop detailed resourcing and work plans, direct project teams, deliver status, meet deadlines, manage to budget, meet or exceed quality standards
• Leverage operational reports, service level agreements, and process KPIs to ensure we meet our commitments
• Connect the dots between strategy and execution across Business Operations
• Proactively seeks out internal and external opportunities to build networks
• Creates an inclusive culture that encourages and recognizes individual and team achievements to promote engagement and retention of top talent
• Act as first level of escalation point for any disruptions within the space and guest experience

Our promise to our people: Deloitte is where potential comes to life.Be yourself, and more.We are a group of talented people who want to learn, gain experience, and develop skills. Wherever you are in your career, we want you to advance.You shape how we make impact.Diverse perspectives and life experiences make us better. Whoever you are and wherever you’re from, we want you to feel like you belong here. We provide flexible working options to support you and how you can contribute. Be the leader you want to be.Be the leader you want to beSome guide teams, some change culture, some build essential expertise. We offer opportunities and experiences that support your continuing growth as a leader.Have as many careers as you want.We are uniquely able to offer you new challenges and roles – and prepare you for them. We bring together people with unique experiences and talents, and we are the place to develop a lasting network of friends, peers, and mentors. Our TVP is about relationships – between leaders and their people, the firm and its people, peers, and within in our communities.The next step is yoursAt Deloitte, we are all about doing business inclusively – that starts with having diverse colleagues of all abilities. Deloitte encourages applications from all qualified candidates who represent the full diversity of communities across Canada. This includes, but is not limited to, people with disabilities, candidates from Indigenous communities, and candidates from the Black community in support of living our values, creating a culture of Diversity Equity and Inclusion and our commitment to our AccessAbility Action Plan, Reconciliation Action Plan and the BlackNorth Initiative.We encourage you to connect with us at accessiblecareers@deloitte.ca if you require an accommodation for the recruitment process (including alternate formats of materials, accessible meeting rooms or other accommodations). We’d love to hear from you!By applying to this job you will be assessed against the Deloitte Global Talent Standards. We’ve designed these standards to provide our clients with a consistent and exceptional Deloitte experience globally.Deloitte Canada has 30 offices with representation across most of the country. We acknowledge our offices reside on traditional, treaty and unceded territories as part of Turtle Island and is still home to many First Nations, Métis, and Inuit peoples. We are all Treaty people.Quick Apply

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