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Ocean Freight Operations Specialist - YVR - Jobs in Vancouver, BC

DHL
Job LocationVancouver, BC
EducationNot Mentioned
SalaryNot Disclosed
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypeFull Time

Job Description

Ocean Freight Import SpecialistCompany ProfileDHL Global Forwarding is a Freight Forwarding organization that is the expert in global air, ocean and ground Freight Forwarding. Our passion is to enable international trade utilizing the best teams in the industry. We simplify our customer operations and maximize their opportunities to achieve results.Key Responsibilities

  • Develops relationship with allocated customers.
  • Accepts all orders (from customer or overseas office) and processes them to Operations
  • Proactively informs customer on shipment status, exceptions and provides intermediate updates onincident solution
  • Creates and confirms transport order to ensure pickup of the shipment at origin
  • Performs booking and booking optimization according to internal guidelines as defined by Product
  • Prepares, controls and distributes all required Import documents to counterparts (carrier, consignee, supplier, etc.) complying with regulations and internal procedures
  • Checks responses from counterparts and finalizes validation of required documents
  • Follows-up shipment status in the Import area, identifies incidents and ensures resolution of incidents
  • Keeps the Customer Service team updated, so the CS team can update the customer
  • Supports Customer Service in the incident and exception management resolution
  • Maintains excellent relationships with suppliers
  • Is responsible for identifying performance issues of suppliers and proposes solutions toimprove/correct performance, as well as issue an Operational Irregularities
  • Manages shipments’ profitability and bill customers and/or DHL offices accordingly
  • Interacts with Customer Service, Product, and Global Service Centers, if requiredMinimum Requirements (Education, experience and skills):
  • Min 2-3 years’ experience in Freight Forwarding with a concentration in Ocean Import
  • Cargowise 1 experience a definite asset
  • Proficient knowledge of export documentation & Incoterms
  • Good communication and interpersonal skills
  • Team player
  • Well organized
  • Good self-initiative and proactive
  • Computer literate
  • Flexible hours (Tuesday to Saturday Shift)
  • Able to work effectively under pressure
  • Professional & courteous phone manners
  • Ability to solve logistical problems as necessary
  • Proficient verbal,written & organizational skills
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