Operations Coordinator - Jobs in Vancouver, BC

Job Description

We are Canada LifeBeing a part of Canada Life means you have a voice. This is a place where your unique background, perspectives and talents are valued, and shape our future success.You can be your best here. You’re part of a diverse and inclusive workplace where your career and well-being are championed. You’ll have the opportunity to excel in your way, finding new and better ways to deliver exceptional customer and advisor experiences.Together, as part of a great team, you’ll deliver on our shared purpose to improve the well-being of Canadians. It’s our driving force. Become part of a strong and successful company that’s trusted by millions of Canadians to do the right thing.Be your best at Canada Life.We are looking for an Operations CoordinatorRole descriptionThis administrative role ensures all regular daily office functions are accomplished. This role will be accountable for providing excellence in sales support and service in supporting advisors, clients, and team members.What you will do

• Key point of contact for business with customers at reception, on the phone and through general email
• Provides mail, fax & courier support to office, along with general office oversight (MFD, supplies, troubleshooting, BRP, Fire & Safety Plan, liaise with landlord, etc.)
• Support the on boarding & termination process for staff and advisors (keys, badges, SARs, setup, troubleshooting, desks)
• General business support (forms, inquiries, find an advisor)
• Performs CE credit processing (certificates, send out, file, etc.)
• Performs basic reporting for leadership and team as required
• Manages day-to-day office expense processing (i.e., Bell, shred it)
• Provides general event support within office
• Business processing of new applications and move money
• Support office compliance measures as required

What you will bring

• Post-secondary education required
• Operations or Sales Support related experience within Financial Services
• Understanding of the operations of a sales organization
• Critical thinking skills with an aptitude for new ways of working
• Skilled at building strong, collaborative relationships with multiple business partners across the region and country
• Strong written, verbal, and virtual communication skills
• Strong passion for working in a high performance, faced-paced sales, and service environment.
• Strong ability to work well independently and to work within a diverse and inclusive team environment
• Self-starter who will be able to quickly adapt and change direction when needed
• Strong organizational skills, with the ability to juggle multiple priorities and meet deadlines
• Proactive commitment to ongoing learning and personal development to continuously improve knowledge
• Developed technology skills: Microsoft Office 365 Suite
• Knowledge in using tools such as Siebel, Salesforce, Workspace, etc., is desired
• Work with the team to ensure all roles are clear on how to put “the customer at the centre of what we do”
• Proactively provide excellent service and support to advisors and team members to ensure “the customer is at the centre of what we do”

Be your best at Canada Life- Apply todayWe are one of Canadas top 100 employers!Canada Life serves the financial security needs of more than 13 million people across Canada, with additional operations in Europe and the United States. As members of the Power Financial Corporation group of companies, we’re one of Canada’s leading insurers with interests in life insurance, health insurance, investment and retirement savings. We offer a broad portfolio of financial and benefit plan solutions for individuals, families, businesses and organizations.We are committed to providing an inclusive, accessible environment, where all employees and customers feel valued, respected and supported. We are dedicated to building a workforce that reflects the diversity of the communities in which we live, and to creating an environment where every employee has the opportunity to reach their potential.Canada Life would like to thank all applicants, however only those who qualify for an interview will be contactedQuick Apply

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