Order Management & Systems Lead - Jobs in Vancouver, BC

Responsibilities and Duties

Manage work of an assigned team in key order management processes: back orders, Can Not Finds (CNF), fraud, warranty and returns, etc.
Recruit, organize, train and coach the Order Management team, to ensure they have the tools and skills to perform their jobs successfully.
Monitor KPIs and manage the team to achieve monthly, quarterly and annual goals.
Monitor work progress and identify key issues to determine necessary corrective actions and determine new ways of working.
Collaborate with cross-functional teams to uncover the root cause of key order issues and build a roadmap to improve efficiencies and resolution times.
Provide effective leadership, direction and coaching to the Order Management team, ensuring they have the tools and skills to perform their jobs successfully.

Qualifications

Minimum of 1-2 years of experience in a people management role. Experience in managing processes.
Understanding of eCommerce, supply chain, fulfillment and returns processes.
Commitment to achieving key performance indicators.
Highly organized with strong attention to detail.
Proven ability to understand complex data, identifying actionable insights from data sets.
Strong communication skills and a track record of successful collaboration with cross-functional teams.
Flexible and adaptable to rapidly changing business conditions.

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