Part-time Customer Support Representative - Jobs in Vancouver, BC

Job Description

The way we work is evolving. It is estimated that coworking spaces and flexible office space will make up 30% of the commercial real estate market by 2030. Are you interested in being a part of this evolution and passionate about shaping the future of workOptix is a technology platform that enables clients to manage flexible workplaces. With clients in 25+ countries, Optix crafts beautiful apps that put workers at the center of the workplace experience while giving workplace managers the tools to simplify running the day-to-day operations of their flexible workplace.Were looking for a creative and entrepreneurial professional who is passionate about solving problems to join our mission of powering the world with a seamless workplace experience. In joining our team at this stage, you will play a critical role in developing and managing client relationships on the front line and contributing to our customer experience efforts.Note: This is a hybrid opportunity for someone based in Vancouver, BC (three days in-office, two days from home). We also have a full-time Customer Support Representative role available (see our jobs page to view the posting https://apply.workable.com/optix/).Who you are

• You’ve worked in a customer support/service role for 1-3 years
• Your writing is clear, concise, empathetic and typo-free
• You are driven and motivated to delight clients and provide them with the best possible experience
• You are friendly and professional and have excellent communication skill
• You demonstrate a high level of attention to detail
• You are highly organized, able to create your own schedule and stay on top of your work while WFH
• You are a natural problem solver
• You know how to keep your cool in challenging situations
• You question the status quo, take ownership of your work, and proactively identify and address issues and opportunities

Bonus points for

• Having worked with a technology startup serving an online client base
• Experience using Intercom, Hubspot, and Jira

What youll do

• Act as the primary point of contact for clients post-sale and provide support through Intercom, email, and call-back requests
• Lead the investigation and resolution of client concerns while collaborating with the product team to address issues, bugs, feedback and improvements
• Coach clients on how to best utilize Optix and its features
• Support with client adoption of new features and functionality
• Represent the voice of the customer in the product development process and ensure no issues or feedback fall through the cracks
• Contribute to the Optix Help Centre and ensure it stays up to date and informative
• Collaborate with our business team to design and lead your own strategic initiatives that support the growth of the company

We take care of our teammatesThis is a unique opportunity to join a rapidly growing technology startup. Taking care of our team on this journey is a priority. We offer:

• Competitive salary compensation
• Strong Employee Stock Option Plan offering with opportunity to earn bonus compensation
• Excellent health and dental coverage program provided by Sunlife
• Mission-driven workplace experience in a positive and supportive team culture
• Personal and professional growth opportunities
• Healthy snacks and locally roasted coffee from Timbertrain
• $250 annual health and fitness credit
• Fun offsite activities and Friday team socials
• A beautiful Gastown workspace and flexible WFH opportunity

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