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Partner Success Manager - Jobs in Vancouver, BC

Fresha
Job LocationVancouver, BC
EducationNot Mentioned
SalaryNot Disclosed
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypeFull Time

Job Description

Want to work for a fast-paced, rapidly growing SaaS-Enabled marketplace that is revolutionizing the beauty and wellness industryGiven our exciting and progressive growth plans, we are looking for an exceptional Partner Success Manager to come join our global business.Reporting directly into the Head of Partner Success, and working closely with your designated Partners, and Commercial team you will be accountable for managing, and optimizing your book of business at Fresha.The ideal candidate has great communication skills, can prioritize effectively, has a strong work ethic and a passion to build great relationships with partners in the beauty and wellness industry.Proven track record of driving revenue, and meeting/succeeding targets within an Account Management role.What you’ll do:

  • Identify up-sell and cross sell opportunities and collaborate internally to create additional value for merchants
  • Meet key performance indicators around online bookings ratios, usage, retention, conversions and churn
  • Serve as a lead point of contact for partners on all commercial activities, and take ownership of assigned accounts, support partner on-boarding and help drive SaaS platform adoption
  • Optimize listing content and availability competitiveness on the marketplace to maximize conversion
  • Effectively analyze reports, execute plans on increasing monetized revenue generated from existing accounts
  • Ensure positive partner experience through effective communication, swift resolution of partner inquiries and requests, sound decision making and problem solving.
RequirementsAbout you:
  • Experience with partner success/account management/business development in the internet, software or e-commerce sectors
  • Excellent written and verbal communication, presentation, and interpersonal skills
  • Strong sense of initiative and customer service orientation
  • Ability to adapt and achieve targets in a dynamic, fast paced working environment
  • Experience with online marketplaces or SaaS platforms is desirable
  • Ideally a keen interest in the Beauty and Wellness industry
Benefits
  • A well-funded, quickly growing startup with a lot of opportunity for growth and upward mobility
  • A competitive compensation package
  • Uncapped commissions
  • A vibrant and collaborative company culture
  • Company social events
  • Be a part of an energetic team of professionals who are top in their field!
Inclusive workforceAt Fresha, creating a culture where individuals of all backgrounds feel comfortable matters.We want all Fresha people to feel included and truly empowered to contribute fully to our vision and goals. Everyone who applies will receive fair consideration for employment.We do not discriminate based upon race, colour, religion, sex, sexual orientation, age, marital status, gender identity, national origin, disability, or any other applicable legally protected characteristics in the location in which the candidate is applying.If you have any accessibility requirements that would make you more comfortable during the interview process and/or once you join, please let us know so that we can support you.About FreshaFresha is the worlds largest and top-rated booking platform for Beauty and Wellness trusted by millions of consumers worldwide.Available in 120+ countries worldwide, Fresha is used by 70,000+ businesses and 250,000+ professionals worldwide, booking over 500 million appointments. Fresha is headquartered in London, United Kingdom with global offices located in New York City, Vancouver, Sydney, Dublin, Amsterdam, and Warsaw. The company raised $185M in venture capital funding to date from leading institutional investors.Fresha allows consumers to discover, book and pay for beauty and wellness appointments with local businesses via its marketplace, while beauty and wellness businesses and professionals use an all-in-one platform to manage their entire operations with its intuitive free business software and financial technology solutions.Our ecosystem gives merchants everything they need to run their business seamlessly by facilitating appointment bookings, point-of-sale, customer records management, marketing automation, loyalty, beauty products inventory and team management.The consumer marketplace unlocks revenue potential for partner businesses by leveraging the power of online bookings and automated marketing through mobile apps and advanced integrations with major tech brands including Instagram, Facebook and Google.Quick Apply
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