Patient Coordinator (Medical Office Assistant) - Jobs in Vancouver, BC

Job Description

The CompanyAroga Lifestyle Medicine (Aroga) is a cutting-edge health management organization that treats and prevents chronic disease via lifestyle modification. As a trail-blazing health organization, Aroga believes that most, if not all, cardiac and metabolic illnesses can be prevented and treated via lifestyle modifications. Using evidenced-based therapies, patients are empowered to experience true healing and wellness. Aroga employs a multidisciplinary team of physicians, allied health professionals, and experts, as well as highly skilled and motivated professionals.Our CultureWe anchor our work with a focus on our Aroga ‘community’: our patients, staff, physicians, and valued contractors.In the context of best practices in competence, professionalism and health care standards, the culture we strive for is openness, inclusivity, kindness and care, where everyone understands how they contribute to Aroga’s mission and vision, feel empowered, and have mechanisms to provide input and feedback to the organization. We value our people and understand that work/life balance, flexibility and a supportive environment as essential for our staff to flourish and work optimally.The RoleThe Patient Coordinator oversees the patient experience, and serves patients by being their first and last point of contact. This is an integral role that works with all members of the healthcare team in a coordinated and collaborative effort to engage, encourage and support patient health.Team Approach

• Work with a passionate, like-minded team of Medical Administration professionals in a supportive and inspired environment

• Work collaboratively a multidisciplinary health care team including specialists, registered dietitians, nurse practitioners, clinical counsellors and more

Patient Experience

• Create a warm and welcoming environment for patients

• Complete a wide range of administrative tasks utilizing your excellent communication, organizational, and time management skills all with a priority placed on exceptional patient experience, such as:

• Booking and rescheduling appointments, answering calls and patient inquiries, communicating with referring physician offices

• Coordinate patient flow in the clinic between reception, examination, and treatment areas ensuring a comfortable visit

• Educate patients and their caregivers on what to expect from the appointment and how to prepare for their visit

• Assist patients with hands on diagnostics such as taking blood pressure readings, application of ECG or Holter monitor components, or conducting body composition analysis, as required, all while helping to put them at ease

The Aroga Advantage

• Practice your profession inspired by a community of empowered patients and thought leaders

• Dedicated administration professionals support patient scheduling to help patients get the most out of their visit

• On the job training and learning opportunities

• Monthly Aroga Journal Club with rotating presenters bring our team together to share, learn and discuss topics of interest and impact

• Health Spending Account - 100% employer funded and highly flexible

• Wellness promotion for team members

Qualifications

• The ideal candidate must possess great organizational skills, have the ability to multitask, and prioritize workflow, as well as work both with other colleagues and independently.

• Preference will be given to candidates with medical office experience and relevant education.

• Previous administrative and/or customer service experience is considered an asset.

• The role requires excellent interpersonal communication skills, both in person and over the phone.

• Ability to handle a high volume of work and work well under pressure.

• Ability to address patient concerns and challenges with compassion and resilience.

• Ability to handle sensitive patient information with confidentiality and discretion.

Job Type: Full-timeSchedule:

• 8 hour shift
• Monday to Friday
• No weekends

Application question(s):

• How many years of experience do you have working in a healthcare setting
• Please describe any relevant education attained
• Which Electronic Medical Records (EMR) systems do you have experience with

Experience:

• Administrative: 1 year (preferred)

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