PBX Operator - Jobs in Vancouver, BC

Job Description

Begin Your Rosewood JourneyWe believe that life is made of many journeys: inspiration, wonderment, curiosity, or the simple joy of discovering something new every day. If you share the same sentiment, then this opportunity is for you.Rosewood Hotel Georgia is looking for a PBX Operator.Responsible to provide prompt, courteous and efficient handling of all incoming calls and assistance for outgoing calls which transpire through PBX. Also plays an integral part in assisting with emergencies, (fire, medical, power/system failure) by contacting the designated personnel for immediate assistance.Main Responsibilities:

• Maintain complete knowledge of and comply with all departmental policies, service procedures and standards.
• Ensure that standards are maintained at a superior level on a daily basis. Maintain complete knowledge of correct maintenance and use of equipment. Use equipment only as intended.
• Anticipate guests’ needs, respond promptly and acknowledge all guests, however busy and whatever time of day.
• Maintain positive guest relations at all times. Resolve guest complaints, ensuring guest satisfaction and follow up.
• Maintain complete knowledge of: scheduled daily activities, in-house groups, hotel extension numbers, beeper number/radios carried by hotel personnel, all special requests (DND, screen calls, NRG, etc.)
• hours of operation of each outlet features and services provided by the hotel. Room service menus
• Set up workstation with necessary supplies and resource materials.
• Secure headset to console and log onto system. Access all functions of system.
• Accommodate all telephone, beeper and page requests in a congenial manner. Respond to all incoming telephone calls within 3 rings, using proper salutation and closing.
• Route callers to requested guest or hotel personnel/department. Place calls on "hold".
• Monitor busy lines; check back with caller on hold to update status and offer to take a message.
• Activate voice mail system for each arriving guest. Offer callers detailed information on voice mail system.
• Access system to print guest messages on PBX printer and contact Bell Stand for delivery.
• Accept, record and deliver wake-up calls. Provide callers with accurate information on hotel facilities and services.
• Access system for long distance carriers foreign language operator. Produce downtime report.
• Document all guest complaints or problems; notify designated department/ personnel for resolving the situation;
• Able to send emails in a professional manner
• Able to communicate effectively with other departments.
• Other duties, responsibilities and projects as assigned.

Qualifications:

• Previous experience in PBX. High-volume telephone call experiences an asset
• High school diploma.
• Must be able to perform job functions with attention to detail, speed and accuracy; prioritize, organize and follow-up; be a clear thinker, remaining calm and resolving problems using good judgment; follow directions thoroughly; understand a guest’s service needs; work cohesively with co-workers as part of a team; work with minimal supervision; maintain confidentiality of guest information and pertinent hotel data.
• Ability to work independently and to partner with others to promote an environment of teamwork
• Has intermediate to proficient understanding of Computer systems such as: Microsoft Word, Excel & Outlook is preferred.
• Ability to multitask, work in a fast-paced environment and have a high-level attention to detail
• Maintain positive and productive working relationships with other employees and departments

Benefits

• Competitive Salary & Benefits
• We encourage personal and professional growth. Continue the Rosewood Journey through global talent development opportunities.

About Rosewood Hotel GeorgiaFollowing its debut in the Roaring 20s, the legendary Hotel Georgia came to be known as Vancouvers most historic and elegant retreat. When it first welcomed guests in 1927, the hotel brought unheard of luxuries to the young city of Vancouver and Canadas West Coast. And it wasnt just the local society set that made the hotel the heart of Vancouver; Louis Armstrong, Ginger Rogers, Frank Sinatra, Laurence Olivier, the Rolling Stones and the Prince of Wales all added to the mystique of this irreplaceable piece of history.This fully restored Georgian Revival property has returned to its former grandeur with additional elegance afforded by extensive amenities and the impeccable service of Rosewood Hotels & Resorts. From the painstaking restoration of “Old World” craftsmanship to the addition of the most luxurious furnishings and latest technology, Rosewood Hotel Georgia offers an unmatched combination of legacy and luxury - a return to the golden age of hotel travel.Follow us on LinkedIn https://www.linkedin.com/company/rosewood-hotels-&-resorts/Quick Apply

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