Quality Service Analyst - Jobs in Vancouver, British Columbia, V6P 6G5

Job Description

This posting is intended to gather interest for Quality Service Analysts positions that may become available in the future. You are encouraged to also apply for active job postings for the cities that interest you.We are honoured to be selected again as one of B.C. #39;s Top Employers.If you are looking for an opportunity to contribute your experience, knowledge, and passion in a meaningful way, CLBC is the place for you!Community Living British Columbia (CLBC) is a Crown corporation responsible for arranging supports and services for adults with developmental disabilities and their families. CLBC staff strive to advance the vision of Communities of belonging, lives with connection.Status/Term: Auxiliary. Specific postings will note the anticipated hours and term for that specific need.Classification/Salary: Social Program Officer (Growth to R24) / Position starts at $39.30 to $41.65 hourlyAt CLBC, we are committed to fostering a diverse, equitable, inclusive, and accessible workplace. We encourage applications from all people with relevant skills, including women, Indigenous peoples, persons with disabilities, racialized people, and those who identify as 2SLGBTQ2+IA. For accommodation needs, please contact CLBCPeopleServices@gov.bc.ca at any stage of the hiring process.Visit our Careers at CLBC page to learn more about working at CLBC, what we offer, and tips for the interview process.About the Role:As a Quality Service Analyst at CLBC, you are responsible for representing CLBC as the primary point of contact for service providers. You will perform the lead role in negotiating contracts for funding and service levels, reviewing and monitoring contracts for service quality, developing and approving new resources, managing service requests and ensuring crisis response systems and resources are available. Key responsibilities:

• Negotiating contract costing and advising on requirements for corrective action in contracted service delivery
• Consulting with Facilitators about support requests, service availability, and resource suitability
• Conducting on-site monitoring reviews (homes, staffed residential facilities, programs, etc.) and investigating competency and service issues
• Analyzing individual support plans to assess the fit between disability related need and requests for CLBC funded supports and services
• Receiving monitoring reports from service providers and individuals, families and friends; and when contract is individualized, reviews to ensure plan objectives have been met; identifies potential issues, at risk concerns and service problems; conducts on-site reviews as necessary and investigates service provider competency issues; and as appropriate involves facilitator and family for adjustments to plan to address objectives and goals
• Responding to urgent service requests and crisis situations
• Recruiting and developing new service relationships
• Ensuring service collaboration and developing cost-sharing agreements
• Liaising with key staff regarding current funding limitations or delays and participating as a team member in local budget management

What you bring:

• Preference will be given to candidates with a Bachelor #39;s degree in Business, Social Work, or a related discipline
• Experience working in the social services sector in areas such as resource development or contract management
• An equivalent combination of relevant education/experience may be considered

We are also looking for the ability to:

• Contribute to the management of finance, budgets or other resources
• Manage multiple priorities/projects and produce results within deadlines
• Develop and enhance service networks including colleagues, service providers and community members
• Effectively represent CLBC in the community exercising tact and diplomacy
• Demonstrate a high degree of ethical practice in their relationships
• Maintain or improve the provision of services
• Work independently within a policy framework to seek continuous improvement in workplace practices to develop flexible and creative support options for individuals and their families
• Resolve conflict with a wide range of stakeholders and contribute to resolution of urgent situations

Additional Info:

• Possession of a Class 5 driver #39;s license and a clean driver #39;s abstract are required
• Hybrid work - 3 days in office after passing a 6 month probationary period
• Successful applicants are subject to a Criminal Record Check