Quality Specialist Hana Development Support - Jobs in Vancouver, BC

Job Description

What we offerOur company culture is focused on helping our employees enable innovation by building breakthroughs together. How We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and future-focused work. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from. Apply now!Development Support Engineer for SAP HANA Database PlatformPURPOSE AND OBJECTIVESThe SAP HANA team develops a database platform that performs parallel in-memory processing of huge data sets to offer extremely fast real-time responses for analytic queries and excels in OLTP. A full usage ‘translytic’ general purpose database. The platform also provides libraries for predictive, planning, text processing, spatial, and business analytics – all on the same architecture. On premise – and in the Cloud.EXPECTATIONS AND TASKSAn essential part is the HANA Development Support team which is responsible for supporting our internal and external customer base by analyzing incidents and working closely with developers to ensure high quality of the SAP HANA database platform.Focus topics include:

• SAP HANA Development Support

Our team is distributed around the globe to ensure 24/7 customer service. When analyzing customer concerns, you work closely with global development teams and acquire deep technical knowledge of the various HANA platform components.

• Your daily work requires the ability to adapt to a fast-paced environment and prioritize quickly.
• Shape the future

You contribute moving SAP HANA from on-premise to the Cloud and improve supportability.The Role:In your daily work, you analyze complex problems reported by customers or internal stakeholders and others in relation to core database engine and other areas of the SAP HANA platform. In detail you:

• Analyze stability, performance and scalability issues of the SAP HANA database
• Report software defects to responsible HANA engineering teams
• Provide reproducible scenarios of product issues to developers
• Communicate issues to front office support or customer and internal LOB‘s
• Continuously improve supportability features, documentation or transfer knowledge
• Work with other teams like Cloud operations to ensure smooth HANA operations
• Align customer requirements in close collaboration with SAP HANA development

Requirements

• Very good analytical skills to address technical & software engineering related problems
• Profound experience with general relational database architectures or in-memory solutions
• Good LINUX skills related to troubleshooting
• Experience with debugging and analyzing complex problems
• Very good communication skills, verbally and written working proficiency in English
• Ability to collaborate in local & global distributed teams across different time-zones
• Basic knowledge of SAP applications (e.g. BW, ERP, S/4 HANA, SLT, SAC, SAP NetWeaver technology stack) are a plus
• Degree in computer science or related technical discipline

#hiringthebestAre you passionate about supporting customers and stakeholders in close collaboration with HANA core database developers You love analyzing and solving technical challenges and improve quality of the HANA database platform You are eager to share knowledge You are interested to support HANA within the Cloud Then we would like to see your application!We are SAPSAP innovations help more than 400,000 customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with 200 million users and more than 100,000 employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, we build breakthroughs, together.Our inclusion promiseSAP’s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone – regardless of background – feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better and more equitable world.SAP is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to the values of Equal Employment Opportunity and provide accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team: Americas: Careers.NorthAmerica@sap.com or Careers.LatinAmerica@sap.com, APJ: Careers.APJ@sap.com, EMEA: Careers@sap.com.EOE AA M/F/Vet/Disability:Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, age, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability.Successful candidates might be required to undergo a background verification with an external vendor. Requisition ID:301318 | Work Area: Software-Design and Development | Expected Travel: 0 - 10% | Career Status: Professional | Employment Type: Regular Full Time | Additional Locations: Virtual - CanadaQuick Apply

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