Racing Guest Services Representative-HEI - Jobs in Vancouver, BC

Job Description

Hastings Racecourse has been capturing the imagination of Vancouverites and visitors alike since 1889. Each April through November, we are Vancouver’s exclusive source for live thoroughbred horseracing. This year, 600,000 guests of Hastings will wager on over 40,000 live and year-round national and international simulcast races combined. In addition, we offer over 600 of the newest slot machines on our recently opened Casino Floor - complete with a spectacular entertainment lounge – as well as food and beverage options ranging from casual to fine dining. A Vancouver landmark, Hastings offers spectacular views of the North Shore Mountains and Burrard Inlet, and located only 4 km from downtown Vancouver, B.C., we are conveniently accessible by car or public transit. A truly unique entertainment destination, Hastings offers an equally unique employment experience for our staff. A member of the Great Canadian group of companies, Hastings Racecourse offers both seasonal and year-round positions in a fast paced, high-energy environment. Get your career racing with Hastings Racecourse today and find out why we’re “Bred for Excitement” since 1889. Hastings Racecourse & Casino is seeking a qualified individual interested in furthering their career as a Customer Service Representative.

• Hours of operations:
  • Casino
    • Sunday- Thursday - 9:00am-2:00am
    • Friday-Saturday- 9:00am-4:00am
  • Racing
    • Monday- Sunday- 9:00am-until the last live simulcast race

Hastings Racecourse is currently seeking qualified individuals for the position of Racing Guest Services Representative to join our Guest Services Department, under the supervision of the Manager, Guest Services/HPI. This seasonal position includes Live Race days, hours varies.SPECIFIC JOB FUNCTIONS:

• Operate a cash register for the purpose of admission, program and other sales; perform related duties such as accounting/reconciliation of assigned monies and inventory
• Sell programs and forms at designated points of sale throughout the racecourse; perform related duties (including but not limited to: accounting/reconciliation of assigned monies and inventory as well as delivery and return of assigned programs)
• Deliver floats, skims, deposits and/or other assigned monies to the Money Room, Admissions offices and/or points of sale
• Assist in the recording and tracking of coupon redemptions and information re marketing initiatives
• Proactively answer questions and provide information/assistance to patrons re horse racing as well as racecourse promotions, events and services
• On race days assist in patio and boxes seat rentals/ escort guests to rented patio table or box seat
• Help keep the box-seating areas clean and orderly and attend to the needs and concerns of those who own and/or rent box seating
• Other duties as assigned

JOB REQUIREMENTS:

• Minimum Grade 12 education,Computer literacy
• Very strong customer service, inter-personal and communication skills, including good oral and written English and the ability to work in a “team” setting
• Excellent cash-handling abilities (must be bondable); prior work experience in a large, high-volume hospitality/entertainment venue preferred
• A high level of accuracy, especially with figures, and very good attention to detail; basic accounting skills an asset
• Ability to multi-task and focus (while maintaining speed) in a busy, fast-paced environment; good organizational abilities
• Ability to work effectively without direct supervision; adaptability
• A passion for providing Great Experiences and Memories to our internal and external guests

Gre at Canadian Gaming Corporation is committed to diversity, equity and inclusion and we welcome all qualified applicants to apply to join our team of unique contributors. We accommodate people with disabilities throughout the recruitment and selection process and applicants are encouraged to advise Human Resources in advance if an accommodation is required. We thank all applicants for their interest, and will contact those qualified to continue in the recruitment process.Quick Apply

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