Royal Service Agent - Full Time - Jobs in Vancouver, British Columbia

Job DescriptionWhy work for Fairmont Pacific Rim:

Be a part of a progressive hotel that embraces the culture and vibrancy of Canada’s most beautiful city - Vancouver
Fairmont Pacific Rim is the most remarkable address in the city with its breathtaking harbor views, luxurious accommodation, rave-worthy cuisine and warm hospitality
A competitive rate of $31.45 per hour
Complimentary work meal through our Colleague Dining Program
Exclusive access to the Pacific Northwest Foodamp; Beverage Discount Program with 50% off at our dining destinations in Vancouver, Victoria, and Whistler
Travel reimbursement program for a TransLink monthly pass
Complimentary hotel stay for newly hired employees with breakfast for two through our BE OUR GUEST program
Extensive benefits package including health, paramedical, dental, vision, life and disability insurance for those meeting eligibility requirements
Company-matched pension plan and ability to enroll in the Group Registered Retirement Savings Plan for those meeting eligibility requirements
Employee benefit card offering discounted rates at Accor worldwide
Learning programs through our Academies
Opportunity to develop your talent and grow within your property and across the world!

What you will be doing:

Assist internal and external guests through various communication channels, including phone, email and messaging systems
Consistently offer personalized and anticipatory services to enhance the guest experience
Recommend property facilities and amenities, addressing special requests and inquiries efficiently
Conduct Reservation checks to ensure all reservations are set up correctly for a smooth guest arrival experience
Actively listen to guest feedback and resolve any concerns to ensure guest satisfaction
Maintain an excellent rapport with various departments within the hotel
Execute hotel emergency procedure and situations with professionalism and efficiency
Book room reservation requests and update accurate information in the system
Additional responsibilities as needed by our leadership

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