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Job Location | Vancouver, BC |
Education | Not Mentioned |
Salary | Not Disclosed |
Industry | Not Mentioned |
Functional Area | Not Mentioned |
Job Type | Full Time |
At Holt Renfrew, our purpose is to inspire a life of style. We achieve this by living our Brand Spirit; demonstrating Holts’ values:Passion - Own itExcellence - Elevate every momentWarmth - Open to the worldUnity - One team. One HoltsThe Sales Associate develops deep, long lasting relationships with customers that lead to an increase in sales, service, and loyalty. Sales Associate compensation is commission-based and is directly tied to sales volume resultsSpecific responsibilities include (but are not limited to) the following:Consistently deliver extraordinary service to all customersExceed all sales and service goals and targetsBuild a loyal personal client base by constantly acquiring new customers, developing existing clients, and retaining loyal clientsAttend all educational sessions offered including product knowledge, vendor, and Holt Renfrew seminarsPerform floor recovery, visual merchandising, price change, and related sales support tasksCommunicate regularly with personal clients through phone, mail, and electronic methods regarding in-store events, merchandise requests, sales follow-up, birthdays, etcResolve all customer service issues and partner with selling management on any issues outside of guidelinesComply with all Health & Safety policies and requirementsPerform other duties, as assignedThe ideal candidate:Minimum of 4+ years experience in a commission-based luxury sales environmentConsistent sales performance with demonstrated results in achieving and exceeding sales quota requiredAbility to work a flexible schedule including evenings, weekends and holiday availabilityHighly collaborative; working with and through others in a team-oriented environmentLeverages social media platforms to promote themselves as a fashion influencer and build personal brandSkilled at using multiple channels of technology to strengthen existing relationships, drive new client acquisition & stay connectedProactively reaches out to clients to share a curated view of new receipts that are aligned with their clients fashion preferencesHas a strong understanding of current and emerging trends in fashionPossesses broad range of product knowledge across all merchandise categories in the storeTakes initiative to stay informed on new merchandise deliveries across all commodities to maximize selling potentialThe measures of success:Contribution to financial objectivesIndividual objectives linked to the achievement of department goalsFeedback from internal and external clients