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Seasonal Associate - Concierge - Jobs in Vancouver, BC

Holt Renfrew
Job LocationVancouver, BC
EducationNot Mentioned
SalaryNot Disclosed
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypeFull Time

Job Description

Holt Renfrew offers you an inspiring, fashion-driven environment with opportunities to learn and grow. From our incredible partnerships with iconic luxury brands, to our commitments to corporate social responsibility, you will be inspired every day.Do you enjoy the hustle and bustle of the holiday season Are you looking for full-time/part-time work where you will have fun and also make a difference in someone’s day We are hiring Seasonal Associates for our stores!ConciergeThe Seasonal Concierge provides superb customer service to all Holt Renfrew clients within an environment that meets the highest standards. Seasonal Associates work in collaboration with the store teams to provide extraordinary shopping experiences for our customers.This seasonal roles supports the following areas: Gift Wrapping, Concierge, Order FulfillmentGift Wrapping:

  • Delight our customers by wrapping and packaging purchases to elevated Holt Renfrew standards and ensuring packaging supplies are ready and available throughout the day
Order Fulfillment Associates:
  • Fulfillment of all online orders and inter-store transfers to meet customer needs
Concierge:
  • Maintain expert knowledge of store and where product is located.
  • Manage all incoming inquiries and requests whether in person (information kiosk), via phone or via email.
  • Process gift cards for all internal and external clients.
  • Support client services department as required.
  • Provide support to sales floor by being POS super users.
  • Develop and maintain effective relationships within concierge community in order to provide our clients with the ultimate service experience.
  • Respond to all event related inquiries in a timely manner.
The ideal candidate:
  • High school diploma
  • Previous experience in customer service environment
  • Good working knowledge of computer software (Word, Excel, Outlook, etc.)
The measures of success:
  • Monthly One-on-one
  • Random audits
  • Regular update training
  • New services being offered
  • Event walk throughs
  • Random checks
Holt Renfrew is an equal opportunity employer committed to fostering a diverse and inclusive workplace. Our future success depends on the perspectives and contributions of all our employees - their diverse backgrounds, abilities and experiences make our business stronger. If you are contacted for a job opportunity and require accommodation, please email careers@holtrenfrew.com and let us know so we can ensure you have an accessible candidate experience throughout the recruitment process. All requests are confidential and used only to meet candidate needs.Quick Apply
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