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Seasonal Concierge (to October 31) - Jobs in Vancouver, British Columbia

FAIRMONT
Job LocationVancouver, British Columbia
EducationNot Mentioned
SalaryNot Mentioned
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypeFull time

Job Description

Job DescriptionWhat you will be doing:The knowledge of a great Concierge is the expectation of our Guests when staying at Fairmont Waterfront. Your ability to anticipate Guests’ needs and make informed suggestions will ensure they have a truly memorable stay. Reporting to the Chef Concierge, your main responsibilities will include:

  • Consistently offer professional, friendly, and engaging service to all guests.
  • Develop and maintain strong guest relationships to ensure guest loyalty. Consistently deliver gracious, thoughtful and personalized service in every guest interaction.
  • Liaise with other departments to ensure a smooth management of operations, maintaining a close relationship with Housekeeping, Front Office, and Fairmont Gold.
  • Handle guest concerns effectively and efficiently, while ensuring proper logging and follow-up is conducted.
  • Participate in resolving guest concerns. Ability to identify, empathize and own appeasement of any guest concerns both in person and in writing.
  • Co-ordinate guest experiences efficiently and accurately via phone, email, text, in person or with other departments utilizing Alice reservation software.
  • Stay up to date on local Vancouver concierge information. Have an extensive knowledge regarding Vancouver attractions, restaurants and surrounding areas.
  • Assist with mail, messages and any plans or arrangements the guest intends to make during their stay.
  • Assist guests regarding hotel facilities in an informative and helpful way.
  • Promote and sell the services and concessions within the Hotel, as well as services offered by our suppliers.
  • Ensure the lobby is in peak condition at all times by actively circulating and reporting/entering work orders promptly.
  • Adhere to hotel emergency procedures and safety standards to maintain a safe work environment.
  • Complies with Fairmont Hotelsamp; Resorts policies, procedures and code of ethics.
  • Performs any and all other tasks which are assigned by leaders and support the leadership team with daily assigned tasks and operations.
  • Perform any and all other tasks and duties within Front Office department.
  • Please note that actual hours worked will fluctuate based on business needs.
  • Availability for shift work, including weekends, mornings, and evenings.

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