Security Manager - Jobs in Vancouver, BC

Job Description

Discover your Calling!At Rosewood, Relationship Hospitality. It’s in our genes - a natural desire to deliver meaningful and heartfelt experiences. “It’s a calling”. At Rosewood Hotel Group we work instinctively and from the heart to master and elevate our craft. Together, we push the boundaries to impart magic into every day. We care for people, and make it our purpose to build long-lasting, genuine relationships.Here, we do what we were born to do.Rosewood Hotel Georgia is looking for a Security Manager.Working in the fast-paced, dynamic environment of Rosewood Hotel Georgia, the Security Manager to manage and supervise the day-to-day operations and Security team, to ensure the safety and security of all guests, hotel staff and property.Key Responsibilities:Maintain daily logbook and report all incidents, problems, and unusual circumstances to the Managing Director for comments and follow-up.Maintain accurate and complete records of all guest and employee accidents and incidents.Review the hotel status and follow up actions with the previous shift officer.Issue radios, beepers, keys to designated hotel internal guests. Maintain accurate records and ensure the safekeeping of such.Ensure all non-hotel employee arriving at employee entrance are properly escorted while on property.Inspect internal guests’ packages, purses, bags, etc. as internal guests enter or leave the property.Provide escorts as necessary.Ensure that afterhours access into secured hotel areas are properly authorized, monitored and documented.Handle deliveries received during non-business hours.Work with outside agencies (i.e., police). Coordinate emergency situations.Monitor surveillance cameras. Investigate duress alarms.Patrol the property with specified equipment, checking all designated points and document all actions taken. Resolve safety hazard situations.Investigate suspicious persons on hotel property.Conduct designated investigations into theft or lost items, noise complaints, assault complaints, food poisoning complaints and other guests’ complaints, complete documented reports.Respond to the scene of external guests and internal guests’ accident promptly; administer first aid in accordance with the Workers Compensation Board/CPR;Maintain confidentiality of all Security and hotel reports/documents; release information only to authorized individuals.Act without prior approval and with full authority within his/ her scope to ensure that all policies and procedures are followed.Establish and maintain good control procedures for the lost and found department.Develop and update all emergency/ fire procedures and ensure that staff is fully conversant with all the above. Handle emergency situations when necessary.Develop, maintain and update preventive safety and security programs.Maintain complete knowledge of and comply with all departmental policies, service procedures and standards.Take necessary action with regard to personnel (i.e., hire, evaluate, discipline and termination) as required.Prepare work schedules for effective staffing, ensuring efficient operation of the department within specific labor standards.Participate in and develops training programs for staff.Maintain high morale, minimizing turnover and concentrating on staff developments.Conduct monthly departmental meetings. Maintain effective flow of communication within the department.Handle all guest-related incidents, as necessary.Other duties as required.Job Requirements:Qualifications:3-5 years of experience in a Security Officer Position or directly related position. Hotel experience is an asset.High school diploma.Must be able to perform job functions with attention to detail, speed and accuracy; prioritize, organize and follow-up; be a clear thinker, remaining calm and resolving problems using good judgment; follow directions thoroughly; understand a guest’s service needs; work cohesively with co-workers as part of a team; work with minimal supervision; maintain confidentiality of guest information and pertinent hotel data.Must have a valid/current (BST) Security License issued by the Province of BC.Valid OFA 2 (first aid), is a plus.Must be able to exert physical effort in transporting 50 pounds, endure various physical movements throughout the work areas, reach up and down, remain stationary at times throughout work periods, and satisfactorily communicate with guests and co-workers to their understanding.Must be able observant and quick to respond to various situations while also multitasking and handling stressful situations.Must have excellent communication skills and be able to read, write, speak, and understand English.Must be legally eligible to work in Canada. The hotel is unable to assist candidates in obtaining Canadian work authorization.Compensation & BenefitsCompetitive Salary & BenefitsExtensive health and dental benefitsWe encourage personal and professional growth. Continue the Rosewood Journey through global talent development opportunities.About Rosewood Hotel GeorgiaFollowing its debut in the Roaring '20s, the legendary Hotel Georgia came to be known as Vancouver's most historic and elegant retreat. When it first welcomed guests in 1927, the hotel brought unheard of luxuries to the young city of Vancouver and Canada's West Coast. And it wasn't just the local society set that made the hotel the heart of Vancouver; Louis Armstrong, Ginger Rogers, Frank Sinatra, Laurence Olivier, the Rolling Stones and the Prince of Wales all added to the mystique of this irreplaceable piece of history.Now unveiled as Rosewood Hotel Georgia, the fully restored Georgian Revival property has returned to its former grandeur with additional elegance afforded by extensive amenities and the impeccable service of Rosewood Hotels & Resorts. From the painstaking restoration of Old-World craftsmanship to the addition of the most luxurious furnishings and latest technology, Rosewood Hotel Georgia offers an unmatched combination of legacy and luxury - a return to the golden age of hotel travel.Follow us on LinkedIn: https://www.linkedin.com/company/rosewood-hotels-&-resorts/Instagram:@RosewoodHotels