Server Assistant - Full Time - Jobs in Vancouver, British Columbia

Job Description

Job DescriptionAre you ready to be part of the iconic Fairmont Hotel Vancouver, a historic landmark in the heart of the city Join our prestigious team and elevate your career with a globally recognized luxury brand. Enjoy exclusive perks, a competitive wage, and a comprehensive benefits package, while contributing to a legacy of excellence. Become part of something truly extraordinary!Server AssistantAs a Server Assistant, you’ll play a key role in ensuring a smooth and exceptional guest experience by supporting both the front-of-house and heart-of-house teams. Your efforts will directly contribute to delivering the outstanding service and exquisite cuisine that distinguish us as a premier destination.What #39;s in it for you:

• An inclusive, empowering, and positive company culture where people are at the heart of everything we do
• The chance to have fun at work alongside passionate hospitality professionals committed to creating a welcoming environment for all
• Competitive pay starting at $20.42 per hour, with an increase to $25.53 after successful completion of the probationary period
• Complimentary meals during your shift through our Colleague Dining Program
• Exclusive access to the Pacific Northwest Foodamp; Beverage Discount Program with 50% off at our dining destinations in Vancouver, Victoria, and Whistler
• Travel reimbursement program for a TransLink monthly pass
• Extensive benefits package including health, paramedical, dental, vision, life and disability insurance for those meeting eligibility requirements
• Company-matched pension plan, and ability to enroll in the Group Registered Retirement Savings Plan for those meeting eligibility requirements
• Complimentary hotel stay for newly hired colleagues with breakfast for two through our BE OUR GUEST program
• Colleague benefit card offering discounted room and foodamp; beverage rates at Accor properties worldwide for you and your family
• The opportunity to work in a luxury hotel environment within a Vancouver heritage building with a historic legacy dating back to 1939
• Learning programs through our Academies designed to sharpen your skills
• Opportunities to make a difference through our Corporate Social Responsibility activities

What you will be doing:

• Consistently offer thoughtful, professional, and proactive guest service
• Ensure service essentials, quality, and service standards are met throughout the guest experience, from arrival to departure
• Set up mise en place, side stations, tables, and table settings according to standards
• Support colleagues during service to ensure a consistent guest experience, including running food, refreshing beverages, and cleaning/resetting tables
• Maintain a clean, inviting, and consistent dining room atmosphere by setting furniture and tables appropriately
• Develop comprehensive knowledge of beverage lists, promotions, menu items, and preparation methods
• Assist guests with menu items in an informative, engaging, and helpful manner
• Handle guest concerns swiftly and graciously, offering remarkable recovery and a commitment to continuous improvement
• Be aware of guests #39; dietary restrictions and allergies, ensuring clear communication within the team
• Provide personalized and elevated service in the Private Dining Room when scheduled
• Stay informed about current promotions and loyalty program offerings
• Follow all safety and sanitation policies when handling food and beverages
• Perform other duties as assigned