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Service technician - Jobs in Vancouver, BC

Magical Techbox
Job LocationVancouver, BC
EducationNot Mentioned
SalaryNot Disclosed
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypeFull Time

Job Description

Purpose:The Service Technician will be primarily responsible for the commissioning of equipment under assembly at the head office in Delta, and also for providing on-site installations at the customer site. The Service Technician must be able to tackle assignments with minimal supervision and must be eligible to travel throughout North America.Primary Duties:

  • Service Tech Lead #2, or support to Lead #1 on Projects under assembly
  • Follows SOPs (ex. Project Handover, etc.) on preparing the machines to be ready to ship, dry-run the machines to identify/resolve issues, prepare (ex. mix) customer’s product(s) for WET testing the machines to verify performance as per the Order Confirmation
  • Do on-site installations, service, and training primarily in North America
  • Visit customers in the area of service calls to ensure maximized customer care
  • Manage customer expectations and maintain rapport with customers while examining complaints and identifying solutions
  • Provide technical support on custom products with customers
  • Document and provide detailed daily Trip Reports
  • Service trip preparation and coordinating travel plans with the Customer Care Administrator
  • International travel upon request
  • Assess potential sales opportunities at Customers site; suggest improved methods and techniques; recommend system improvements
  • Exhibit a professional attitude and image with a commitment to quality service
  • Carries out other duties as assigned
Qualifications and Experience:
  • Education: Electrical and/or Electronics Trade Qualifications and/or background with a minimum of 3 years of field experience.
  • Experienced with Allen Bradley and other PLC control systems and HMI panel screens
  • Able to solve problems independently and make improvement recommendations
  • Experienced with Device Net/CanBUS/Ethernet industrial networks
  • Be familiar with a broad range of brand name control system components and their application
  • Proficient with MS office, with excellence in Word and MS Project
  • Ability to interact with a variety of individuals from different backgrounds and cultures
  • Must be willing to travel at least 50% of the time. Must have a valid Passport for international travel and a valid driver’s License
  • The ability to speak another language is an asset.
We offer an excellent compensation and benefits packageIf you are interested in the Food & Bakery Equipment Industry and want to be part of a great team, we would love to hear from you!To apply please submit your resume to this posting.Job Types: Full-time, PermanentSalary: $40,000.00-$45,000.00 per yearBenefits:
  • Casual dress
  • Dental care
  • Extended health care
  • Life insurance
  • Paid time off
  • RRSP match
  • Vision care
  • VRSP
Flexible Language Requirement:
  • English not required
Schedule:
  • 8 hour shift
  • Day shift
  • Evenings
  • Morning shift
Supplemental pay types:
  • Overtime pay
Ability to commute/relocate:
  • Langley, BC: reliably commute or plan to relocate before starting work (required)
Experience:
  • Service Technician: 3 years (required)
Licence/Certification:
  • Drivers License (required)
  • Passport (required)
Work Location: One locationQuick Apply
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