Services Operations Manager - Jobs in Vancouver, BC

Job Description

About Conexiom:Conexiom is a cloud-based, purpose-built automation platform that automates the most critical and complex B2B document transactions between buyers and sellers. Manufacturers and distributors across the globe, such as Grainger, Genpak, Honeywell, and Lonza, trust Conexiom to create resilient operations that scale, drive growth, reduce costs, and build frictionless relationships with their customers. Conexiom is based in Vancouver, British Columbia, and has offices in Kitchener, Ontario; London, England; and Chicago, Illinois. Visit Conexiom.com.Conexiom embraces diversity and equal opportunity. We are committed to building a team that represents a variety of backgrounds, perspectives, and skills. We are working to ensure that the profile of our staff reflects the profile of the communities we work in and serve. For that reason, we seek resumes and expressions of interest from a broad and diverse talent pool. Strength comes from the inclusion of diverse perspectives and experiences.About the Role:As a Services Operations Manager, you will report to the Director of Sales Operations. You will produce reports, interpret data, and provide strategic recommendations on areas of improvement and opportunities for the Services organization. The Services Operations Analyst will be the subject matter expert of business processes, post-sales data, and key metrics that determine the overall health of the services organization.Responsibilities

• Build and maintain internal databases to drive reporting capabilities, including capacity forecasts, customer retention, implementation ROI, and productivity reporting
• Partner with Services leadership team to build standardized operational methodology and complete one-off analytical requests
• Own all modeling and annual planning including resource forecasting
• Define and improve internal processes such as time tracking
• Assist in the documentation and training of new processes
• Expert of our internal systems (Internal product database, Salesforce, GainSight, Tableau)
• Responsible for maintaining a clean database and implementing operational process to improve data entry and accuracy
• Work cross-functionally to drive change within Conexiom
• Directly manage analyst team members, prioritize team projects and continuously develop talent on the Services Operations team

Qualifications:

• 3+ years of data-driven, operational experience. Preferably in Business Operations or Revenue Operations functions
• Proven track record creating systems and processes that increase team productivity and business outcomes
• Experience with BI Systems (Tableau, PowerBI, Domo)
• Experience with R, Python, or SQL a plus
• Working knowledge of Gainsight, Salesforce, and SaaSOptics
• Exceptional data, analytics, and data modeling experience
• 1+ years of People Management experience
• Ability to juggle multiple projects at once in a fast-paced, unstructured environment

Why ConexiomConexiom is a high-growth, high energy environment led by its employee-empowered culture. We love what we do and you will, too.

• Casual work environment with exceptional growth opportunities
• Generous time off policies in all locations, including an Open Paid Time Off Policy in North America, and Flex days in the UK
• Comprehensive health, dental & vision insurance
• Competitive salary
• In-office lunches and snacks
• Company-sponsored happy hours, social events, and great swag

Conexiom is proud to offer equal employment opportunities.If you have a disability or need that requires accommodation at any time during the recruitment process, please let us know.Quick Apply

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