Shelter Attendant I - REPOST - Jobs in Vancouver, BC

Job Description

Requisition ID: 32050CompanyLocated on the traditional, ancestral and unceded lands of the xʷməθkʷəy̓əm (Musqueam), Sḵwx̱wú7mesh (Squamish), and səlilwətaɬ (Tsleil-Waututh), Vancouver has a commitment to becoming a City of Reconciliation. Vancouver consistently ranks as one of the world’s most liveable cities and is working towards being the greenest city in the world. Named among Canadas Top 100 Employers, BCs Top Employers, and Canadas Greenest Employers, the City of Vancouver seeks colleagues who can help shape and embody our core commitments to sustainability, decolonization, equity and outstanding quality of life for all residents.Consider joining our committed team of staff and being part of an innovative, inclusive and rewarding workplace.Main Purpose & FunctionReporting to the Shelter supervisor or coordinator, the Shelter Attendant is responsible for providing coordination,direction and support to guests accessing City of Vancouver (COV) operated Temporary Shelters and ExtremeWeather Response Shelters, as well as Warming Centres which may be operated by non-profit partners. ShelterAttendants work with other Shelter staff (both City and external) as a team and are responsible for maintaining a safe,secure, and welcoming environment for individuals experiencing homelessness to access shelter and indoor warmingspaces. The Shelters and Warming Centres operate as life saving measures for the purpose of providing overnightshelter to marginalized populations who are experiencing homelessness and may also suffer from issues related tosubstance use, mental health, physical and/or cognitive disabilities and other issues related to poverty andmarginalization.This front-line position carries out a variety of duties in a calm professional manner, supporting guests with basicneeds, including shelter and food. The Shelter Attendant assists guests with referrals to other services whenappropriate, monitoring guest behaviour and the overall shelter environment, incident response and crisismanagement, and responds with de-escalation methods to ensure a safe and secure environment for all guests. Theposition is responsible for monitoring shelter access, enforcing policies and procedures, performing routine janitorialduties, supporting guests and maintaining records and reports including incident reports and guest attendance reportsas required.The Shelter Attendant will support a 7 day a week, 24 hours a day operations and must be available for both daytimeand overnight shifts, 7 days a week as required.Specific Duties & ResponsibilitiesSetting-up and taking down of shelter/ warming centre operations and the overall supervision of theshelter/warming centre program during overnight operationProblem-solving overnight in the absence of a supervisor, and liaising with other organizations or stakeholdersas needed.Maintaining a safe, healthy, and positive environment for staff, volunteers, patrons, and community members,and shelter guestsCreating a warm and welcoming environment that is sensitive to the needs of the marginalized populationservedWorking tactfully and compassionately with individuals who may use substances and/or be isolated throughpoverty, homelessness, mental illness, or other factors of social exclusion.Establishing and maintaining positive relationships and appropriate professional boundaries with staff,volunteers, and patrons.Presenting self in a professional manner that demonstrates the values of the City of Vancouver and CommunityServicesEnsuring shelter/warming centre policies and procedures are followed and communicating concerns in a calm,clear and compassionate mannerDealing confidently and respectfully with volatile and unpredictable situations including those in which mentalhealth and addiction issues are factorsMonitoring access to the shelter/warming centre and regularly monitoring the environment and guests and allaccessible public spaces in the facility on a regular basisOperating security equipment as required including two way radios and CCTV camera equipmentMaintaining paper and electronic records including incident reports, log book, and shelter attendance reportsPerforming routine janitorial duties as requiredAdministering basic first aid and maintaining applicable records.Making referrals to community agencies as needed.Monitoring and reporting any facility issues including maintenance, cleanliness and pest control issues asrequiredDemonstrated ability working as a team memberOther duties as assignedQualificationsEducation and Experience:Completion of grade ten and, preferably, Occupational First Aid Level 1, plus related experience in a securitysocial services front line position, combined with experience working with vulnerable populations preferably in asocial service settingBasic Security Training (BST) level 1 would be an asset.Knowledge, Skills and Abilities:Considerable knowledge of the rules, policies, operation and programs of the centre and/or low-barrier drop-incentres.Working knowledge of the community and social service agencies and programs in the area.Understanding of and commitment to individuals experiencing homelessness who may also suffer from issuesrelated to substance use, mental health, physical and/or cognitive disabilities and other issues related to povertyand marginalization.Knowledge of homelessness related agencies, services and resources or experience working with marginalizedpopulations is considered an assetExcellent conflict management and de-escalation skills especially in unpredictable, volatile, and emergencysituations including situations in which mental health and addiction are factorsExcellent decision-making and problem-solving skills especially in volatile, disruptive and emergency situationsExcellent verbal communication skillsGood writing skills and ability to use MS Office applications for report writing and communicationsAbility to exercise excellent judgment and to do so independently when requiredWilling and able to enforce policies, procedure and rules in a firm and compassionate mannerRecord Checks:A Police Record Check is a requirement of this position. A clearance requires the absence of any criminalcharges or convictions related to this positionBusiness Unit/Department: Arts, Culture and Community Services (1200)Affiliation: CUPE 15 Non PksEmployment Type: Auxiliary/CasualPosition Start Date: October, 2021Position End Date: March 31, 2021Salary Information: Pay Grade GR-013: $24.39 to $28.56 per hourNumber of Positions: MulltipleApplication Close: September 17, 2021At the City of Vancouver, we are committed to recruiting a diverse workforce that represents the community we so proudly serve. Indigenous applicants, people of colour, all genders, LGBT2Q+ and persons with disabilities are encouraged to apply. Accommodations will be provided upon request during the selection process. Learn more about our commitment to diversity and inclusion.To be considered for this exciting and impactful career opportunity with a generous benefits package, please apply on our careers site.Quick Apply

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