SmartLife Assistant Coach - Jobs in Vancouver, BC

Job Description

SmartLife Assistant CoachTemporary (3-months), Vancouver, BCCNIB invites you to build a career as unique as you! We are currently searching for a SmartLife Assistant Coach! Reporting to SmartLife Head Coach, the SmartLife Assistant Coach will play a key role in changing the lives of Canadians who are blind or partially sighted by improving independence at home, work and play through face-to-face consultations and retail transactions at the CNIB SmartLife Centre.This position supports the day-to-day operation of the New Westminster CNIB SmartLife Centre. As CNIB SmartLife Assistant Coach, this individual will provide assistance to actively support potential and current clients through daily transactions and monitoring inventory, demonstrating consumer products and technology to clients and participants while conducting retail sales transactions.Your impact at CNIB

• Welcoming and greeting people entering the SmartLife Centre
• Handling of SmartLife Center daily consumer transactions such as answering consumer inquiries, scheduling and managing consumer consultations for SmartLife Solutions, processing consumer payment transactions through CNIB’s Point-of-Sale System, triaging and aiding in troubleshooting defective products with consumers, managing inventory, re-ordering, stock, and fulfilling customer orders.
• Provides information regarding products and services available at the SmartLife Centre and within CNIB/VLRC/DBCS.
• Helping educate clients in navigating our ecommerce site (www.cnibsmartlife.ca).
• Demonstrates the use of various types of products and technology to the public.
• Building strong, positive relationships with consumers, and seeking insight into their unique needs, goals and lived experiences to better tailor appropriate solutions
• Provide administrative support within the New Westminster CNIB SmartLife Centre

RequirementsWho you are

• You’re passionate about changing what it is to be blind in Canada today – and you believe it can be done.
• You’re driven not just to meet expectations, but to exceed them – then set even bigger goals.
• You’re an outgoing person and a strong communicator. You can forge great relationships with all kinds of people.
• You’re creative, resourceful, collaborative and solution oriented. Where others see problems, you see opportunities.
• You’re flexible and resilient. Change doesn’t intimidate you – it excites you.
• A proven record of strong demonstrated leadership skills and delivery of customer-focused initiatives in a complex organizational structure.
• Strong understanding of, and demonstrated track record of product sales and exceptional customer service provision
• Knowledge in accessibility and adaptive technologies.
• Experience in training people with vision loss on utilizing accessible and assistive technologies.
• Demonstrates mature and sensitive nature when dealing with the needs of persons living with vision loss.
• Adept at thinking strategically to aid in realizing solutions for challenges specific to each individual consumer.

We want to hear from you if you have:

• Post-secondary degree or diploma in a related field or relevant experience.
• Experience with accessible and assistive technologies, program development and implementation, retail sales, and excellent customer service provision considered an asset.
• Personal and/or professional experience relating to blindness and vision loss and associated assistive technologies.
• Volunteer engagement and staff leadership experience.
• Strong proficiency in all Microsoft Office applications.
• Experience using a Point-of-Sale system.

BenefitsApply now!If this sounds like the role for you, send your application to us at Kathleen.DeLay@cnib.ca, indicating the position title in the subject line. Be sure to include a resume, cover letter, and mention how you heard about this opportunity.CNIB is committed to creating and fostering an inclusive culture and welcomes applications from diverse candidates, including but not limited to the Black, Indigenous, and People of Colour (BIPOC) community, persons with disabilities, people who are blind or partially sighted, and those who identify as women, gender diverse, and/or 2SLGBTQ+. We strongly encourage applications from applicants with sight loss. Direct lived experience would be a definite asset. If at any stage you require accommodation, please let us know and we will work with you to support your accessibility needs. Were excited to review your application!Please note: While we invite applications from all interested and qualified applicants, we are unable to follow-up with every applicant.Closing date: December 2, 2022About usLife is a beautiful, wonderful, complex thing. Life with sight loss should be no different. At CNIB, were on a mission to change what it means to be blind, and were not slowing down. We think big, take risks, embrace change, and ask questions. Were inviting you to be part of the conversation.Our diversity is our strength – we take pride in our inclusive workplace and are committed to recruiting and selecting in a fair, transparent, and accessible way. CNIB welcomes applications from those who have demonstrated a commitment to upholding the values of inclusion, diversity, equity and accessibility (IDEA) to join us in expanding our capacity for inclusion in the broadest sense. To this end, we strongly encourage applications from members of groups that have been historically disadvantaged and marginalized, including but not limited to Indigenous peoples, racialized persons, persons with disabilities, people who are blind or partially sighted, and those who identify as women and/or 2SLGBTQ+. We enthusiastically invite applications from applicants with sight loss. Direct lived experience is a definite asset. CNIB is committed to accommodating applicants with disabilities and will work with applicants requesting accommodations at any stage of the hiring process.Our teams health and wellness are a priority, which is why we offer comprehensive benefits, competitive compensation, and flexible work schedules developed to help you stay healthy.At CNIB, we are relentlessly passionate about what we do. We are in our second century of smashing societal barriers and stigmas through innovative programs and powerful advocacy. We are a collaborative, empowered team that drives achievement and equality. If that sounds like your cup of tea, lets talk.Quick Apply

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