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Switchboard Operator - Jobs in Vancouver, BC

Pinnacle Hotel Vancouver Harbourfront
Job LocationVancouver, BC
EducationNot Mentioned
SalaryNot Disclosed
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypeFull Time

Job Description

The Pinnacle Hotel Harbourfront is looking for our next great colleague to take on the role of Switchboard Operator (PBX). A member of the Front Office team, you are guest-focused, enthusiastic, and passionate about delivering outstanding guest service. You handle all incoming calls in a prompt, efficient, and courteous manner and play a crucial role in assisting with emergencies (fire, medical, power/system failure) by contacting designated personnel for immediate assistance.Key Responsibilities:

  • Processing all guest calls, requests, questions, or concerns in a professional manner.
  • Routing callers to requested guest or hotel personnel and accommodating all requests swiftly.
  • Following up with guests to ensure requests have been met to their complete satisfaction.
  • Providing callers with accurate information on hotel facilities and services.
  • Documenting all guest complaints and notifying designated department personnel for full resolution.
  • Taking orders for In-Room Dining requests and forwarding all orders to the In-Room Dining Department.
  • Taking Rooms Reservations and responding to all reservation-related inquiries.
  • Accepting, recording, and delivering wake-up calls.
  • Provide support at Front Desk as needed. Flexibility to cross train in other Front Office classifications to support team, e.g. night audit.
  • Performing other duties, as assigned.
Qualifications & Experience:
  • High school diploma / G.E.D. equivalent.
  • Proficient working knowledge of computer software including Microsoft Office, Windows, Excel, Microsoft Word, etc.
  • Experience working with Opera Property Management System (or other hotel Property Management System) an asset.
  • Fluent English language skills, both written and verbal.
  • Clear, precise, professional and genuine telephone manner.
  • A high level of responsibility and exceptional organizational skills.
  • A team player with proven success in relationship building.
  • Proven ability to effectively multitask, solve problems and make decisions in a personable and confident manner.
  • Previous Switchboard or Front Desk experience considered an asset.
  • Must maintain flexible schedule to meet the business needs of a 24/7 hotel environment, including weekends, evenings and holidays.
Job Types: Full-time, PermanentSalary: $24.67-$28.19 per hourBenefits:
  • Company events
  • Dental care
  • Disability insurance
  • Discounted or free food
  • Extended health care
  • Life insurance
  • Vision care
Flexible Language Requirement:
  • French not required
Schedule:
  • 8 hour shift
  • Day shift
  • Evening shift
  • Every Weekend
  • Holidays
  • Monday to Friday
  • Weekend availability
COVID-19 considerations:Covid operational plan is now part of our Communicable Disease Prevention Plan .Ability to commute/relocate:
  • Vancouver, BC V6E3T3: reliably commute or plan to relocate before starting work (required)
Experience:
  • Customer service: 1 year (required)
  • Hotel or Hospitality: 1 year (required)
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