Systems Administrator II - Jobs in Vancouver, BC

Job Description

Staff - Non UnionJob CategoryM&P - AAPSJob ProfileAAPS Salaried - Information Systems and Technology, Level DJob TitleSystems Administrator IIDepartmentOCIO | Security Operations CentreCompensation Range$7,135.58 - $11,149.33 CAD MonthlyPosting End DateMay 25, 2021Note: Applications will be accepted until 11:59 PM on the day prior to the Posting End Date above.Job End DateMay 30, 2023Job SummaryThe Systems Administrator II designs systems hardware and software solutions, defines systems scope, and provides recommendations for all systems supported infrastructure as part of regular operations.The Cybersecurity Advanced Tactical and Response Team (CATR Team) is a 2-year project team and is tasked with targeting vulnerable systems in the UBC ecosystem and providing expert ‘hands-on’ support to local IT admins in faculties, research, and administrative units and resources to ensure these systems are appropriately protected. The CATR Team will provide the University a central, highly skills resource to support adaption and protection to the highest risk areas and quickly bring critical vulnerabilities into compliance and safety in a proactive manner. The team will also work to assist local IT admins with long-term remediation and recovery after incidents occur. Objectively these activities will collectively work towards reducing cybersecurity-related risk for the university in a rapidly changing and diverse heterogeneous environment.Each member of this team is responsible for creating processes and an environment, through individual action as a change advocate and creativity that supports a fundamental shift to proactive cybersecurity practices.May be required to work night shifts and/or shift rotations, provide after regular business hours support as necessary as well as respond to pager and/or cellular phone during regular business hours.Organizational StatusReports directly to the Manager, Cybersecurity Incident Response within Chief Information Security Office and receives day-to-day direction from the Team Lead .Works independently and jointly within the CATR Team. Collaborates with staff from all sections of the Chief Information Security Office, Information Technology, other administrative and academic offices, and faculty to coordinate support. The Incumbent will create and maintain collaborative working relationships with technology professionals across the UBC community with a particular emphasis on those in the Cybersecurity community of practice.Work PerformedSpecific Duties:Analyzes and reviews functional requirements, system features, integration requirements, security requirements, and scalability and performance requirements. Reviews implementation options, discusses approach and recommendations with systems staff and users, and provides input to technology recommendations for new and changing systems requirements.Focused on Systems Administration of UBC Systems for compliance with University policies and Information Security Standards, while primarily focused on Linux and Windows servers , and other non-server systems will be part of the remit.In collaboration with IT Support teams, oversees the planning, communication, and completion of complex technical repairs, upgrades, maintenance, reconfiguration, rebuilds.Provides technical expertise in the analysis of complex events and issues and develops a mitigation strategy that describes the issue, risk, solution and maintenance to prevent future problems or failures.Provides specialized, technical advice to local System Administrators across the UBC Community on methods and precautions to best protect their Systems and practices to remediate issues effectively before a warning becomes an incident.Proactively identifies vulnerabilities and provides reports and remedial action recommendations to departmental System Administrators.Produces technical documentation for the Confidential Communications site and other repositories.Investigates and remains current with industry technology trends in Applications field such as: Security, privacy, e-commerce, PCI, workflow, systems development methodologies, web-services, applications middleware (Apache, Tomcat, etc.), anti-spam and anti-virus, electronic forms,Provides Tier 3 operational support for production systems including troubleshooting system problem reports, resolving issues with production systems, defining operational support processes, patching systems and applications, documenting and reporting problems and providing end user support as required.Works directly with the vendor's technical support center in order to resolve product issues.Core Duties:Designs and implements solutions to resolve system related business problems, meet user requirements, and streamline system work flows.Formulates and defines system scope and objectives and recommends a strategy, potential solution, or "work-around".Monitors and analyzes systems issues and provides recommendations for all systems supported infrastructure as part of regular operations.Provides guidance and training to less experienced analysts.Writes and maintains systems documentation including user and technical manuals.Acts as a liaison between technical groups and stakeholders to coordinate the system's installation and ensure technical compatibility and satisfaction. Designs, provisions and configures systems.Prepares documentation and defines system specific dependencies to assist in problem analysis. Provides recommendations for improving procedures and coordinating system implementation. Integrates development of best practices, standards, procedures and quality objectives across systems infrastructure or platforms.Maintains appropriate professional designations and up-to-date knowledge of current information technology techniques and tools.Performs other related duties as required.Consequence of Error/JudgementCybersecurity plays a key role in enabling the University to achieve its goal of becoming one of the world's leading universities. The services supported by Cybersecurity require reliable application systems in order to provide critical functions that support all students, faculty and staff. These systems must be available on a 7x24 basis.Decisions and actions taken by the Systems Administrator II will have a direct impact on how efficiently and effectively the systems will perform and function. Errors in judgment, poor development, or failure to act decisively could have a detrimental effect on these systems. Unreliable systems or failure to meet contractual obligations for performance and availability will damage the reputation of UBC. This could adversely impact the University community, including the large majority of students, faculty and staff, and could cost hundreds of thousands of dollars in lost productivity, funding and revenue.Supervision ReceivedReports directly to the Manager, Cybersecurity Incident Response within the Chief Information Security Office and receives day-to-day direction from the Team Lead .The Systems Administrator II must be able to work independently as well as contribute actively and collaborate openly as a team member.Supervision GivenMay mentor new or less senior Systems Administrators, Temporary or Student employees as well as other resources supporting the cybersecurity function.Minimum QualificationsUndergraduate degree in a relevant discipline. In-depth knowledge of applications and the business requirements supporting them. Minimum of five years of related experience, or the equivalent combination of education and experience.Preferred QualificationsUndergraduate degree in a relevant discipline. A minimum of 5 years of experience, in-depth knowledge of applications and the business requirements supporting them or the equivalent combination of education and experience.Significant experience with enterprise, complex IT systems administration and systems support capacity in the software development organization is an asset.Experience running applications in a virtual environment and using backup and recovery tools (VMWare is preferred).Experience designing, developing and implementing medium to large scale application development projects.Experience with databases, programming languages, security.Expert ability to work in all areas, and troubleshoot Java, Linux , Windows, and VM (Virtual Machines).Experience with managing and supporting Windows Server, MS-SQL and MySQL, and Unix/Linux based systems (Redhat preferred).Experience with managing and supporting Microsoft Active Directory, Windows Server, MS-SQL and SharePoint, and Unix/Linux based systems (Redhat preferred).Ability to prepare complete, concise, and understandable technical documentation. Ability to communicate effectively verbally and in writing.Familiarity and ability to effectively use some of the following current development tools and environments is an asset: Java, Perl, SQL, Oracle, Cold Fusion, UML, XML, XSL, SOAP, J2EE, Tomcat, Apache, JDK environments.Experience with configuration and infrastructure automation tools such as Puppet, Ansible, Chef, CFengine, Terraform, etc.Familiar with the Elastic suite of products - Elasticsearch, Logstash, Kibana, Beats, etc.Familiar with big data services such as Hadoop and SparkSound knowledge of standard office productivity tools (e.g. MS Word, Excel, PowerPoint, Visio, etc.)Knowledge of unified communications systems.Knowledge of IT application development and implementation best practices, "rules of thumb", benchmarks.An understanding of key trends and players in the IT industry and higher-education sector.Applies problem-solving methodologies and tools to diagnose and solve operational and interpersonal problems.Ability to conduct needs analyses, plan, organize, manage, monitor, complete, and evaluate projects within allocated time and resources.Collaboration - Actively solicits ideas and opinions from others to efficiently and effectively accomplish specific objectives targeted at defined business outcomes. Openly encourages other team members to voice their ideas and concerns. Shows respect for differences and diversity, and disagrees without personalizing issues. Utilizes strengths of team members to achieve optimal performance.Communication for Results - Conducts discussions with and writes memoranda to all levels of colleagues and peer groups in ways that support troubleshooting and problem solving. Seeks and shares relevant information, opinions, and judgments. Handles conflict empathetically. Explains the context of interrelated situations, asks probing questions, and solicits multiple sources of advice prior to taking action when appropriate.Problem Solving - Applies problem-solving methodologies and tools to diagnose and solve operational and interpersonal problems. Determines the potential causes of the problem and devises testing methodologies for validation. Shows empathy and objectivity toward individuals involved in the issue. Analyzes multiple alternatives, risks, and benefits for a range of potential solutions. Recommends resource requirements and collaborates with impacted stakeholders.Accountability - Sets objectives that meet organizational needs. Provides recommendations to individuals and teams on ways to improve performance and meet defined objectives. Monitors and provides feedback on individual and team performance against defined standards.Information Systems Knowledge - Resolves escalated problems of technical support. Identifies root causes. Sets up and integrates new and enhanced information systems. Identifies customer needs and determines the appropriate approach to apply and ensure resolution. Solicits the input of appropriate technical experts and managers as required.Initiative - Seeks out new challenges that require risk taking. Determines the resources, team support, and technical needs necessary to enable success and procures them. Keeps responding to the challenge in spite of obstacles and setbacks.