Tech Support Analyst BHJOB13022_12188 - Jobs in Vancouver, BC

Job Description

Tech Support Analyst – Contract position in Vancouver (hybrid model):On behalf of our client in Vancouver, Ignite Technical Resources is looking for a Tech Support Analyst with our client for a contract opportunity.Role Description:The Desktop Support Analyst role is to provide support and maintenance within the organization’s desktop computing environment. This includes installing, diagnosing, repairing, maintaining, and upgrading all desktop hardware and equipment to ensure optimal workstation performance. Working with the Technical Support team the incumbent will also troubleshoot problem areas (in person, by telephone, virtually or via e-mail) in a timely and accurate fashion, provide end-user assistance where required and follows up to ensure that issue has been resolved successfully.Responsibilities:

• Receive and respond to incoming calls and/or e-mails regarding IT related issues including infrastructure, desktop, laptop, network and printer problems in a courteous and professional manner within established timeframes.
• Use the Helpdesk system to document and track all pertinent end user identification information, including name, department, contact information, nature of problem or issue, all successful and unsuccessful decisions made, actions taken, final resolution and user notification.
• Perform hands-on analysis, diagnosis, and resolution of complex desktop problems for end users, and recommend and implement corrective solutions, including offsite repair for remote users as needed.
• Apply diagnostic utilities to aid in troubleshooting and access software updates, drivers, knowledge bases, and FAQ (frequently asked questions) resources on the Internet to aid in problem resolution.
• Test fixes to ensure problem has been adequately resolved and communicate the resolution to the affected users.
• Accurately document instances of desktop equipment or component failure, repair, installation, and removal and ensure that the final resolution is documented.
• Install, configure, test, maintain, monitor, and troubleshoot end-user workstations, printers, peripherals and related hardware and software in order to deliver required desktop service levels.
• Perform preventative maintenance, including checking and cleaning of workstations, printers, and peripherals.
• Collaborate with the Manager, ITS to ensure efficient operation of the company’s desktop computing environment.
• Update and maintain vendor contact lists, application, software and hardware inventory and component lists, emergency contact lists etc.
• Create and manage email accounts, distribution lists and System Access requests.
• Configure, support and maintain Blackberry devices.
• Recover data from client pc’s and other devices as directed.

Requirements:

• College diploma or university degree in the field of computer science and/or 2 years equivalent work experience. MCSE would be advantageous.
• Ability to conduct research into PC issues and products as required.
• Self-motivated and directed, with the ability to effectively prioritize and execute tasks in a high-pressure environment.
• Excellent technical knowledge of Dell PC and desktop hardware. Excellent technical knowledge of PC internal components. Ability to operate tools, components, and peripheral accessories. Able to read and understand technical manuals, procedural documentation, and OEM guides.
• Experience with Manage Engine help desk application would be advantageous.
• Hands-on hardware and software troubleshooting experience. Previous experience working in a help desk environment would be an asset.
• Extensive equipment support experience with all Microsoft desktop operating systems and products.
• Understanding of current network protocols, operating systems and standards.
• Experience working in a team-oriented, collaborative environment

Due to the volume of resumes, only those candidates being considered will be contacted.Based in Vancouver and proudly Canadian, Ignite Technical Resources has been providing Top Technical Talent to organizations across Canada since 2005.Ignite. Wired for people.Follow Ignite on Twitter @ignitetechnical and become a fan on Facebook for up-to-date information about our company including job postings!About Ignite Technical Resources.:Founded in 2005 and headquartered in Vancouver BC, Ignite Technical Resources has been the preferred IT Staffing provider for many of Canada’s largest and well-known organizations for over 15 years.By specializing in Information Technology, we ensure that our processes are focused exclusively on providing qualified IT Professionals and our commitment to speed ensures your teams and projects are staffed quickly and efficiently. Our years of experience provide us with one of the most well-developed networks of candidates in the Canadian market. Come see why Ignite Technical is one of Canada’s premier providers of IT Professionals On-Demand.Ignite Technical Resources – Your Source for Top TalentQuick Apply

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