Technical Service Representative - Jobs in Vancouver, BC

Job Description

Equivalent ExperienceDescription:The successful candidate will be accountable for delivering an exceptional customer support experience through different contact methods such as phone or messaging. You will be focusing on resolving the customers concern while respecting the customers time.

• Answering inbound calls and following up with customers via outbound calling if needed
• Working with wireline customers
• Multitasking is crucial for success in this role
• Good typing skills and the ability to navigate several tools and applications at once while speaking directly with customers.
• The purpose of this is to provide first call resolution by resolving customer’s technical issues
• Provide knowledgeable technical support and troubleshooting guidance with Network, Internet, Television and Digital Phone
• Deliver exceptional customer experience through our Messaging and Phone Platforms while staying within our scope of support
• Ability to work independently through a work from home environment
• Accurately document customer interactions and escalate service issues. Fast paced environment, 5-10 seconds between calls. Calls vary in length and complexity 15-20 mins
• Provide feedback to leadership teams to improve customer experience

Skills:Customer service team, Wireless, Crm, Data entry, Csr, Inbound call, Call center, Bilingual, customer service, inbound call center, inbound phone calls, customer support, customer inquiries, crm system, Problem management, Insides sales, Hardware support, Customer service call center, Help desk, Chat support, Technical support, Troubleshooting, Support, Printer support, Email, TelecommunicationTop Skills Details:Customer service team,Wireless,CrmAdditional Skills & Qualifications:MUST HAVE

• Willingness to WFH and return to office in the future as required.

- 1 years Customer Service experience - retail, call center, hospitality,

• Strong command of English written/spoken.

- Must have WFH capabilities - Must be able to hardwire into internet.

• Full Schedule Availability

NICE TO HAVE

• Education in telecom.
• Starbucks, skip the dishes, or Airline employees have had great success.
• Tenure and growth in previous roles.

SOFT SKILLS

• Passion for CS

- Resilient - able to deal with upset people

• Able to work through difficult situations

- Solution mindedness - try and solve their own issues before asking for help

• Reliable and punctual.

Experience Level:Expert LevelÀ propos dAston Carter:Veuillez noter : Des fraudeurs essaient de se faire passer pour des employés dAston Carter. Nous nutiliserons jamais des services gratuits comme Gmail, Telegram ou WhatsApp pour communiquer avec vous et nouse ne vous demanderons jamais dargent.Aston Carter, une division dAerotek, est un fournisseur denvergure mondiale de services de recrutement et de dotation de personnel pour les sociétés à la recherche de professionnels du milieu des affaires hautement spécialisés. Aerotek est une société en exploitation dAllegis Group, un fournisseur multinational de solutions en matière de talent. Aston Carter sengage fermement à offrir un service de premier ordre aux clients et aux professionnels du milieu des affaires dans un vaste éventail de disciplines, notamment la comptabilité, la finance, la gouvernance ainsi que la gestion du risque et de la conformité. Avec plus de 60 bureaux en Europe, Asie et Amérique du Nord, Aston Carter offre une expertise locale, régionale et mondiale pour répondre aux besoins uniques de ses clients. Reconnu "best of staffing" par nos clients et le talent que nous recrutons, Aston Carter sengage à livrer un service hors pair a tous nos partenaires daffaire.About Aston Carter:Please Note: Scammers are posing as Aston Carter. Well never contact you via Gmail, Telegram, or WhatsApp and well never solicit money from you.Aston Carter is a distinguished global provider of recruitment and staffing services to companies requiring highly specialized business professionals. As a Best of Staffing® Client and Talent leader, Aston Carter has an unrivaled commitment to delivering first class service to clients and business professionals across a variety of disciplines, including Accounting and Finance as well as Governance, Risk and Compliance. With more than 60 offices across Europe, Asia Pacific and North America, Aston Carter provides local, regional and global expertise to drive value and meet our customers unique needs. Aston Carter is a division of Aerotek. Aerotek is an operating company of Allegis Group, a global talent solutions provider.The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.Quick Apply

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