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| Job Location | Vancouver, BC |
| Education | Not Mentioned |
| Salary | Not Disclosed |
| Industry | Not Mentioned |
| Functional Area | Not Mentioned |
| Job Type | Full Time |
Equivalent ExperienceCall me directly at- 236-239-4775 | or send across your resume at sbhagat@astoncarter.comDescription:Seeking Class of 15 x TSRs in Vancouver.10 Full Time5 Part timeThese agents are required to support customers with any inquiries related to internet/phone products. Work with multiple monitors, will troubleshoot customer problems online, book technicians if needed. they can reboot customer hardware.Some elements of retention as these calls may come to them. Also - move conversations to upselling contract add ons - ie faster internet, better cable package, etc. No commission in this role.Answering inbound 100%.May field some chat inquiriesMay field some email inquiriesFast paced environment, 5-10 seconds between calls. Calls vary in length and complexity typically 15-20 mins but could run up to an hour. Average 4 calls per hour.Multitasking is crucial for success in this role.Using MS Office to communicate with the team and log notes.Skills:Customer service team, Wireless, Crm, Data entry, Csr, Inbound call, Call center, Bilingual, customer service, inbound call center, inbound phone calls, customer support, customer inquiries, crm system, Problem management, Insides sales, Hardware support, Customer service call center, Help desk, Chat support, Technical support, Troubleshooting, Support, Printer support, Email, TelecommunicationTop Skills Details:Customer service team,Wireless,CrmAdditional Skills & Qualifications:MUST HAVE