Technical Specialist (Enterprise Infrastructure Specialist) - Jobs in Vancouver, BC

Job Description

Requisition ID: 29815CompanyLocated on the traditional, ancestral and unceded lands of the xʷməθkʷəy̓əm (Musqueam), Sḵwx̱wú7mesh (Squamish), and səlilwətaɬ (Tsleil-Waututh), Vancouver has a commitment to becoming a City of Reconciliation. Vancouver consistently ranks as one of the world’s most liveable cities and is working towards being the greenest city in the world. Named among Canada's Top 100 Employers, BC's Top Employers, and Canada's Greenest Employers, the City of Vancouver seeks colleagues who can help shape and embody our core commitments to sustainability, decolonization, equity and outstanding quality of life for all residents.Consider joining our committed team of staff and being part of an innovative, inclusive and rewarding workplace.Main Purpose and FunctionThe Enterprise Infrastructure Specialist performs technical and business tasks required to operate, maintain, monitor, provision, expand, and extend the enterprise hybrid data centre consisting of on-premise, off-premise, and cloud infrastructure. The incumbent is responsible for providing expert-level technical knowledge to projects and system-business owners who are requisitioning storage, compute, and cloud services, configuring existing IT solutions to support complex enterprise systems across infrastructure, and creation of architecture design required to meet capacity, performance, security, high availability, business continuity, and disaster recovery needs. The person in this position requires a broad knowledge of the features and limitations of infrastructure to assess the business and technical impacts of proposed system changes, including technical leadership in feasibility, design, and implementation. A high level of independent judgment is required to strategize, plan, document, implement, troubleshoot, and remediate problems and issues in complex infrastructure environments where errors will have significant operational and financial impacts.Specific Duties and ResponsibilitiesTier 3 subject matter expert and product specialist on complex hybrid datacentre enterprise infrastructure and technology: primary focus areas within the enterprise portfolio are compute, data storage, networking protocols, data protection solutions, virtualization, server operating systems (e.g. Microsoft Windows, Linux, AIX) and cloud services (e.g. Azure and AWS); to ensure ongoing service level agreements to business units are attained and maintainedDesign, plan, install, configure, migrate, communicate, support, and deliver new, expansions, extensions, changes, and upgrade to current infrastructure technologies including applying system management and productivity tools to manage system performanceFollow ITIL IT Service Management practices for configuration, incident, problem, major incident and change managementIdentify issues, provide notification, and resolve complex technical problems and challengesAnalyze overall capacity planning and reliability by reviewing operational behaviour trends of overall infrastructure; determines needs for scalability or enhancement based on requirementsMonitor usage, analyze performance, document metrics, and make recommendations to increase efficiency and improve operations to managementIdentify implementation options, tasks, risks, schedules, writes design documents, evaluates risks and benefits ROI of various optionsDiscuss approach and recommendations with business application and system owners, and makes appropriate technology decisions for configurationCreate and deliver presentations to project teams, business stakeholders, steering committees, and senior managementCreate architecture, testing, migration, and operating documentationReport license usage and asset maintenance coverageDevelop, execute, and maintain complex technology lifecycle, business continuity, and disaster recovery plansResearch, Analysis, and StrategyRecommend and participate in the development of IT standards and policiesResponsible for developing and evaluating technical specifications to support the procurement process;Act as a communication hub between internal groups, external resources (consultants and support), project managers, and business usersOther duties/responsibilities as assignedQualificationsEducation and Experience:Bachelor’s degree in Computer Science, or a related field, or equivalentMinimum 3 years of related experience in data centre operations; focus on hybrid enterprise infrastructureExperience in working in a public sector or service-oriented environmentKnowledge, Skills, and Abilities:Must have expert level experience in several areas: Enterprise Systems Infrastructure: Server OSes including Microsoft Windows 2012 and aboveCore Microsoft Technology such as (Active Directory, Exchange, Office 365, Azure), and relevant supporting infrastructure solution (Secure Mail Gateway, Enterprise Vault, Endpoint Protection, Multi-Factor Authentication, Patching Solution) in a hybrid cloud environment (on-premise and cloud).Good to Excellent understanding and experience with enterprise infrastructure, compute (eg. CISCO UCS, VMWare, Hyper-V), storage (eg. (v)SAN, Netapp), network (eg. Network Protocols, Virtual Network, Firewall, Load Balancers, and system interconnectivity), Linux OS (eg. Red Hat, Ubuntu), Cyber Security, High Availability, and Disaster Recovery concepts.Certification in specific technologies a plus.Thorough knowledge of the characteristics, capabilities, and integration of networking protocols, computer hardware, and operating systemsThorough knowledge of system integration between business applications across technical platformsConsiderable knowledge of data protection concepts (HA/DR) and componentsAbility to handle, process, and understand features and limitations of enterprise data centre infrastructure systems on-premise, off-premise, and in the cloudAbility to investigate and resolve complex hardware and software problems, consulting with other technical staff and external consultant as requiredAbility to perform feasibility studies on business process and technologiesAbility to make recommendations on business process and technology roadmapsAbility to monitor the performance of the hardware and software, identify problems, and formulate solutionsAbility to customize, test, and install new and complex releases of, or enhancements to, operating systems software and hardware firmwareAbility to communicate effectively both orally and in writingAbility to work on multiple initiatives simultaneously in a fast-paced environment with constantly changing prioritiesAbility to establish and maintain effective working relationships with internal and external contacts and team members to provide advice, information, and assistanceAbility to work with both technical and non-technical staffMust be able to adjust to a flexible work schedule in-office or remote (with the possibility of travel), with sufficient notification and as the situation requires.Regularly group-lift and/or move up to 50 pounds between datacentre locations.Drivers License and Record Checks:Must hold a Valid BC Class 5 driver’s licenseEnhanced Security Clearance is a requirement for this positionBusiness Unit/Department: IT, Digital Strategy & 311 (1070)Affiliation: CUPE 15 Non PksEmployment Type: Temporary Full TimePosition Start Date: June, 2021Position End Date: November, 2022Salary Information: Pay Grade GR-031: $48.78 to $57.70 per hourVacancies: 2Application Close: May 21, 2021At the City of Vancouver, we are committed to recruiting a diverse workforce that represents the community we so proudly serve. Indigenous applicants, people of colour, all genders, LGBT2Q+ and persons with disabilities are encouraged to apply. Accommodations will be provided upon request during the selection process.Learn more about our commitment to diversity and inclusion.To be considered for this exciting and impactful career opportunity with a generous benefits package, please apply on our careers site.Apply hereOrganization: Vancouver (City)Region: Lower MainlandProfessional Categories: Information TechnologyPosted: May 12, 2021, 2:33 pmExpires: May 21, 2021, 4:30 pmEmployment Type: Full TimeEmployment Length: TemporaryEducation Requirement: Bachelor’s degreeJob Experience: 3 years to less than 5 yearsRate: $48.78 to $41.29 Hour