Technical Support Analyst (On-Site) - Jobs in Vancouver, BC

Job Description

Driven by a passion for detail and a tradition of excellence in design and architecture, Amacon is recognized as one of Canada’s most influential real estate development and construction firms. With five decades of development and construction expertise, a precise level of design and craftsmanship is evident in all the homes and commercial developments that Amacon builds.Position SummaryThe ideal candidate will have a strong understanding of both Network and Systems Administration along with a solid understanding of Microsoft Core and Cloud Infrastructure and strong experience with Change Processes and Change Control. Reports directly to the Project Manager, Technology. This position is located in Downtown Vancouver.Maintenance

• Deploy, configure, and update network hardware and software
• Ensure incident response and management protocols and process are consistently followed
• Administration and maintenance of servers and network infrastructure
• Ensure high quality on time completion of all infrastructure projects, support services and verbal commitments; Provide effective oral and written project status updates and presentations
• Act as tiered support for high-severity and business impacting infrastructure issues
• Ensure adherence to effective ITIL infrastructure process and policies
• Create proficiency in switches, Routing, VPNs, VLAN, Trunks, Network design, remote networks integration. Perform Installation, configuration, administration of wired and wireless Switches for: Local Area Network- LAN: (VLAN, Inter-VLAN Routing) and Wide Area Network-WAN by implementing different WAN technology to meet the different needs of business
• Maintain server infrastructure to support business requirements and established service levels
• Solid knowledge of building/supporting VMWare virtualized environments

Security

• Implement and maintain fail proof infrastructure systems, controls, and policies to protect corporate assets, systems, and intellectual property
• Monitor network devices performance, analyze data flow to make recommendations
• Ensure disaster recovery plans and solutions are in place and kept up to date
• Provide a system administrative function for application servers
• Maintain the integrity of company data (corporate, print, and digital) by ensuring systems are monitored effectively, securely, and according to established compliance guidelines
• Provide support and resolution of network security problems on the LAN/WAN, troubleshoot, and fix advanced network related issues in collaboration with other teams

Operations and Support

• Maintain a high work ethic in a flexible and fast-paced environment
• Ensure existing infrastructure supports organizational business requirements
• Drive continuous improvement and best practice administration and support of key assigned corporate IT infrastructure areas
• Support web applications, virtual machines, and cloud solutions
• Co-ordinate all system related changes and follow established Change Management Processes

Skills & QualificationsRequired:

• 5+ years of Network and Systems Administration experience
• Post-secondary education in information systems or equivalent, or an equivalent combination of education, training, and relevant experience/certifications
• Extensive Windows experience including Active Directory, DNS, DHCP, IIS, SCOM, SCCM, MS Exchange, MS Teams
• Strong knowledge of local area network administration including firewalls and network protocols and standards;
• Strong knowledge of virtualized environments: VMware vSphere;
• Hands-on software and hardware troubleshooting experience;
• Experience with data management;
• Administration of NAS, SAN, DAS;
• Scripting in PowerShell, Bash;
• Strong time management skills with the ability to be self-directed and thrive in a fast-paced and dynamic environment
• Data Networking and Network security experience

Preferred:

• Experience with Microsoft SQL Server Administration
• Programming knowledge/scripting experience for automation (PowerShell/Python)
• Familiar with agile system administration methodologies (DevOps)
• Experience in Payment Card Industry Data Security Standard (PCI DSS)
• Expertise in security protection solutions including Firewall, Web Proxy, Anti-Virus etc.
• Knowledge of information management and data classification
• Packet Shaper, Load Balancer and Proxy Server Knowledge
• Experience working with Encryption techniques and PKI infrastructure
• Disaster recovery (including DRP planning and testing) experience
• Certifications in ITIL, MCSA, CCA, VCP

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