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Technical Writer Co-op - Jobs in Vancouver, BC

FISPAN
Job LocationVancouver, BC
EducationNot Mentioned
SalaryNot Disclosed
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypeFull Time

Job Description

Our BusinessFISPAN is an Enterprise SaaS FinTech start-up that allows for banks to deploy embedded financial products and services to create a seamless banking connection for their corporate clients. Our product aims to provide instant scale and reach for banks who want to remove friction and add value by enabling their commercial banking clients to access banking services through their preferred operational software. Founded in 2016 by respected and renowned entrepreneur Lisa Shields, FISPAN is on a mission to create the best product in the FinTech industry, and fundamentally change the way that companies bank. Being the market leader in ERP-banking, we work with the world’s Tier 1 banks with assets exceeding up to $3T, including J.P. Morgan Chase.With our rapid growth and global expansion, we are looking for dynamic and passionate individuals to join our team and inclusive culture. FISPAN recognizes that the differences in each of us is what makes FISPAN a different kind of business. Being a Vancouver based start-up, our modern and scenic office is located in downtown’s historic Marine Building. The interview process for this position will be entirely remote, with the expectation that the successful candidate will begin out of the Vancouver office and eventually transition to a hybrid working model.Key Responsibilities

  • Creating simplified user content, including process documentation, training guides, FAQ documents, tutorials, and software documentation for the business user experience support and Implementation teams.
    • Create solution-oriented content that perfectly explains how to solve a specific problem
    • Create process flowcharts and transfer information to user documentation
    • Maintain training documentation for new and existing employees ensuring information is always current
    • Maintain knowledge base ensuring all information is accurate and current
    • Create short training videos for employee training and new product features when required
    • Review, edit and update all support and implementation knowledge articles
    • Document new features and changes to products
Key Requirements
  • Currently working towards diploma in technical writing
  • The ability to transform complex, jargon-heavy information into simplified and informative content
  • Knowledge of when and how to insert visual aids such as graphs, images, and tables to make content more engaging
  • Strong Communication skills (both written and oral) and presentation capabilities, with an ability to articulate complex technical information clearly
  • Able to maintain high-quality documentation
  • Self-driven, and able to work independently and with multiple teams
Why Work With Us
  • Experienced team
All of our Co-Founders are seasoned professionals within their field. Join our team to build your network and engage in mentorship opportunities.
  • Start-Up Environment
FISPAN’s start-up nature implies autonomy and leadership over projects. Our employees hold a higher level of responsibility and are presented with various hands-on opportunities from the get-go. We want our team to reach their full potential and career aspirations.
  • Rich Culture
We understand that personal growth happens on multiple levels, which is why we encourage a work-life balance to have family time, explore new ideas and develop hobbies. At FISPAN, you can also expect various (virtual) company-wide events and clubs to drive engagement.
  • Perks
Our prime downtown Vancouver office is close to a Skytrain, prestige shopping, and coastal views. FISPAN employees have access to our building fitness center and amenities, fully stocked cupboards, weekly team lunches, and daily coffee runs. We also set our employees up for success by providing the most modern MacBook and Apple equipment.
  • Compensation & Vacation
FISPAN offers industry-researched and competitive pay, annual compensation reviews, options, incentive plans, and health & wellness benefits. Also, enjoy four weeks accruing vacation per annum. We believe in rewarding our driven and hardworking team.Diversity, Equity & InclusionAs FISPAN continues to grow, we are committed to celebrating diversity, endorsing equity, and encouraging inclusion. This starts in the recruitment process. All job postings are first evaluated in a gender decoding platform to ensure fair candidate pools. Human Resources and hiring managers also engage in blind-hiring and resume review practices to ensure we are being objective and mitigating any potential biases.FISPAN’S underrepresented groups stand at over 50% with an equal gender balance in our upper manager team, as well. By joining our co-op team, expect to work with diverse perspectives, as 80% of our co-ops belong to underrepresented groups, and come from different post-secondaries. We aim to make FISPAN the best place to start, explore, and grow a career for everyone.Quick Apply
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