Terminal Duty Officer - Jobs in Vancouver, BC

Job Description

Located on the traditional, ancestral and unceded lands of the xʷməθkʷəy̓əm (Musqueam), YVR is made up of a team of diverse people who are working collaboratively to Connect BC proudly to the World. Safety is at the core of everything we do; we’re innovative, fun, and we invest in our people. With high engagement scores, an abundance of learning and development opportunities, and a holistic approach to wellness, we’re looking for someone to join our team.Vancouver Airport Authority strives for a workplace that reflects the diversity of the communities we serve. We support the Employment Equity Act and take measures to ensure fair employment practices and treatment of employees across our organization. We welcome applications from all qualified candidates, including women, Aboriginal peoples, persons with disabilities and members of visible minorities. We encourage applicants to self-identify with a designated group(s) to support our team in filling gaps in areas where we can be more diverse. We are also happy to provide reasonable accommodations throughout the selection process and while working at YVR. If you require support applying online because you are a person with a disability, please contact us at 604-303-3152 or careers@yvr.ca.We have permanent, full-time and part-time opportunities for Terminal Duty Officers in the Airport Operations Department. Reporting to the Manager, Operations Centre, the successful candidate will be responsible for the daily coordination of all terminal operations and processes which allow customers and bags to move safely, securely and efficiently through the airport. The key decision making, action oriented and results driven role responds to operational issues and coordinates resolution and activities required for the day to day operation of the terminal facility.The results of this posting will apply to any Terminal Duty Officer positions that may be vacated as a result of filling the full-time position noted in this posting, 22-112. If no additional vacancies immediately arise as anticipated from this posting within the Terminal Duty Officer classification, future vacancies will be posted accordingly.Key responsibilities include:

• Managing the real-time operational activities which impact upon or affect the terminal operations at YVR and coordinate activities to mitigate impacts to the operations
• Taking lead role in response to airport emergencies
• Responding to and coordinating activities to manage operational concerns from our business partners, tenants and stakeholders in the terminal
• Planning for and monitoring peak operating time issues and congestion concerns
• Assessing the execution of operational plans from the eyes of the passenger
• Coordinating terminal activities to ensure safe, secure, clean and efficient daily operations
• Conducting terminal facility inspections
• Providing updates and recommendations to accountable managers for issues that require follow up beyond real-time operations

Key qualifications include:

• Two to five years’ recent, related experience, supplemented by one to two years of post-secondary schooling; or an equivalent combination of training and experience
• Valid Class 5 driver’s license
• A strong understanding of the aviation industry, airport operational processes, customer care, aviation security, public safety and the key requirements listed above will be considered an asset
• Other requirements include:
  • Determined and resilient team player who takes initiative
  • Proven leadership skills, particularly in coordinating operational and emergency response activities
  • Exceptional interpersonal, critical thinking, decision making, conflict resolution and customer service skills to enable the successful candidate to address operational issues in a professional and efficient manner
  • Ability to do shift and weekend work is also required as Airport Operations is a 24 hour a day, 7 day a week operation
• Successful candidates will be required to obtain a Restricted Area Identification Card, Restricted Radiotelephone Operator’s License (Aeronautic), and a YVR “D/A” Airside Vehicle Operator’s Permit (AVOP) to perform his or her duties in this role

This position is open to both Vancouver Airport Authority employees and external candidates. Previous job performance will be taken into consideration for all candidates that apply for this position.Vancouver International Airport is a Living Wage employer. This means all Vancouver Airport Authority workers earn at least a living wage. Living Wage for Families B.C. has determined the hourly rate of pay at which a household can meet its basic expenses. The 2022 living wage rate in Metro Vancouver is $20.52.Health and safety are at the core of how we operate at YVR. We are committed to ensuring a safe workplace for our workforce and protecting the health and safety of our employees, passengers, partners and community by taking reasonable, preventative measures to reduce the risks associated with COVID-19. On June 20, 2022, the Government of Canada suspended the requirement that employees of federally regulated workplaces be fully vaccinated against COVID-19. Candidates are advised that the current suspension of the vaccination mandate may be revoked by the Government of Canada at any time, and that vaccination requirements may be reintroduced in the future.Quick Apply

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