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Tour Coordinator - Reservations - Seasonal March 1, 2025 to October 31, 2025 - Jobs in Vancouver, British Columbia

AccorHotel
Job LocationVancouver, British Columbia
EducationNot Mentioned
SalaryNot Mentioned
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypeFull time

Job Description

Job DescriptionWhat you will be doing:Reporting to the Front Office Manager, this role supports the Director of Touramp; Travel and their Sales Coordinator in all aspects of the Touramp; Travel functions:FIT Bookings

  • Manage all FIT space inquiries by monitoring block space, allotments, and available inventory, while keeping the stop-sell calendar up to date.
  • Input FIT reservations and cancellations in Property Manager.
  • Maintain strong customer relationships with Tour Operators who book FITs via email.
  • Organize and file all FIT requests and correspondence; collaborate with the Accounting Department for billing and prepayment processing.
  • Book FIT meals and coordinate with the Foodamp; Beverage team.
  • Complete the daily tour task list, including but not limited to tracking outstanding FIT payments, arrivals report, and detailed business block updates.
Tour Group Operations
  • Create group masters, set up billing correctly, and input all rooming lists into Property Manager.
  • Manage group block space and respond to Tour Operator allotment requests.
  • Prepare Tour Resumes and collaborate with Tour GSA, Bell Desk, Arc, Accounting, Catering, and IRD.
  • Generate BEO requests for the Catering team.
  • Collect feedback from the Tour GSA and relevant departments, and relay information to the Sales team.
  • Review Tour Operator pace reports and adjust holding blocks accordingly.
General
  • Participate in FAM events as required.
  • Complete daily Reservation Agent tasks as needed.
  • Arrange welcome cards/amenities as required and coordinate with IRD.
  • Provide professional, exceptional service to guests and clients, always striving to exceed expectations.
  • Complete other tasks assigned by the hotel leadership team.

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