VP, Student Success and Engagement - Jobs in Vancouver, BC

Job Description

The same philosophy of personal attention that distinguishes Yorkville Education Company as a leading provider of post-secondary education makes us an exceptional place to work. We are a progressive and modern institution, responding to the needs of current and future students and implementing the best technology solutions to empower our work. We prioritize diversity, open doors to those often overlooked, welcome new Canadians, and provide pathways to successful careers.Yorkville Education Company (which manages both Yorkville University and the Toronto Film School) began with a simple idea in 2004: offer flexible, rigorous, and career-focused degrees on campus and online to people who are on a purposeful path. With campuses in Ontario, British Columbia and New Brunswick, we equip our graduates with the professional knowledge, skills and designations that employers value.Focused on providing a transformative, accessible and flexible higher education environment, our teams, from the President to the newest staff member, share a passion for learning, teaching, and growing as individuals and as teams. We nurture an inclusive, supportive, and genuinely kind work environment at our three campus locations and remotely.If you want to shine a light on academic excellence, be empowered to make an impact on the transformation of the Canadian post-secondary education landscape, and work collaboratively beyond levels, join us.Who we needReporting directly to the President and working closely with the other senior leaders of Yorkville University & Toronto Film School, we are looking for a Vice President, Student Success & Engagement (VPSSE). Your mandate will result in unparalleled student-facing services tailored to the diverse student population throughout Yorkville University & Toronto Film School. You will be responsible for the planning, development, administration, and integrity of services and activities foundational to student services, engagement, and ultimately retention.You will ensure students are effectively and seamlessly guided through admissions to course selection, program advising, accommodations, support services, graduation, employment search and, where appropriate, Canadian residency. By providing thought leadership, collaborative engagement, and an articulated strategy, you will position our university as offering an end-to-end exemplary and rewarding student experience.Leading a diverse portfolio, currently encompassing, Counselling & Wellness, Career Services, Student Accommodations, and Student Life, you will be the principal strategic and administrative advisor to the President, as well as the Chief Operations Officer, on services and activities that shape the student experience. In addition, a primary focus will be the cross-country collaborative creation of a student-centred ecosystem grounded in student service excellence.If you have an exciting track record of providing creative solutions and progressive successful student-focused leadership in the higher education sector in Canada, we invite you to join a team that is developing and growing a private university that combines student service excellence with academic excellence, flexibility, and accessibility.What’s in it for youA genuine opportunity to influence transformative chance and impact student success.You are a forward-looking, entrepreneurial, driven innovator who is equally committed to transforming lives through education and focused on the well-being and success of students. You are a builder looking to put your mark on student success. You want an opportunity to lead strategically and creatively, drawing on integrity, wisdom, and insights to make evidence-based decisions. You want to inspire and support excellence in all facets of student experience and foster a sense of belonging among students.You want to play a critical role in enabling and empowering student success throughout higher education and to the principles of equity, diversity, inclusion, justice, and reconciliation. You have been working towards this opportunity: taking on the challenges, ambiguities, and prospects of growing a successful well-respected private university in the Canadian higher education landscape.What you will focus on:

• Leadership, Management, & Strategy. You will:
  • Contribute to the strategic direction as a member of the President’s academic leadership team.
  • Lead a diverse portfolio, including Accommodations, Wellness & Counselling, Career Services, and a newly piloted First Year Student Experience initiative, ensuring that each campus provides an excellent student experience aligned with our strategic priorities and commitment to accessibility.
  • Provide dotted line oversight to the provincial student service/success managers, ensuring our commitment to the student experience is of the highest standard across all student demographics.
  • Oversee the budgetary resources for all student experience units and student services diverse portfolio.
• Service Delivery Excellence. You will:
  • Ensure the student experience aligns with our mission of “improving and transforming students’ lives”.
  • Align execution of strategy with appropriate systems and technology.
  • Engage the Strategy & Analytics team to develop effective and forward-looking ways to monitor student feedback throughout the student lifecycle and related metrics (Net Promoter Score, Retention).
  • Capitalize on student metrics to develop plans for continuous improvement and collaborative engagement with campus leadership across the country.
  • Provide thought leadership on just-in-time student supports in collaboration with our Teaching and Learning office.
• Engagement. You will:
  • Nurture communication, collaboration, and synergies across the campuses in areas of shared interest, through formal and informal processes.
  • Participate in provincial Academic Councils (ex-officio).
  • Represent student experience matters to the Board of Governors.
  • Build productive relationships of transparency and trust with students, faculty, staff, alumni, industry, community, and other stakeholders.

What you bring:

• The education. You have a graduate degree in Education, Adult Education, Higher Education, Psychology, Student Development, Counselling, or another directly relevant field.
• The expertise. You have a proven track record and 8+ years designing and executing strategies to support international students in higher education, demonstrable success leading change management, and direct experience overseeing diverse portfolios in a complex environment.
• The knowledge. You are a vocal advocate and policy maker for equity, diversity, inclusion, justice, and reconciliation. You have a deep understanding of the opportunities and challenges for postsecondary education in Canada, embracing innovation and continuous improvement.
• The leadership. You can spearhead and organize strategy, people, projects, and outcomes, ensuring goals are achieved by providing clear directions and serving as a role model and mentor. You can influence with - and without - authority. You are emotionally intelligent, culturally competent, empathetic, and diplomatic, focusing on nurturing a diverse, equitable, and inclusive environment that supports the learning and success of all students.
• The inspirational drive. You are a thought leader with experience creating and bringing to life a compelling vision for the future of student success; developing strategies to drive transformative change; and fostering new ways of thinking. You hold yourself and your team to high levels of integrity, ethics, honesty, and accountability, monitoring performance, and getting directly involved when needed to achieve desired results.
• The interpersonal skills. You are a clear and effective communicator with excellent listening skills. You can purposefully build positive working relationships internally at all levels as well as alliances and partnerships externally with local communities and industry by fostering trust, collaboration, and teamwork. You demonstrate sensitivity and openness to others.

What does the best of all worlds mean at Yorkville Education

• An atmosphere that successfully blends an entrepreneurial culture with education. We value innovation and continuously look towards expanding our programming, working with the latest research, tools, and solutions. As a private school with government approval of our offerings, we have the opportunity to do more, stay current, and be future-forward.
• The chance to accelerate your career and disrupt education by responding to the needs you see and purposefully challenging the status quo. Everything we do here is about delighting and engaging our employees - and ultimately our students- from mentorship to teaching, from creative outlets to analytical ones.
• A place where all individuals feel welcomed in the academic and workplace environments and can bring their authentic selves to the educational and work spheres. We celebrate the full range of human diversity, and we acknowledge that equal access to opportunities and services may require the removal of barriers that equity-seeking communities experience in trying to obtain this access.
• The opportunity to grow with access to free courses, certifications, and programs - right up to our Masters offerings.
• An appreciation for the insights and skills you bring to work with a competitive salary and comprehensive benefits, including a wide breadth of wellness services, and a work-life balance.

Join usWe welcome and appreciate candidates with a range of backgrounds and experiences. If you have 70% of the qualifications we are looking for, express your interest here.Diversity, equity and inclusion are a critical component of life at Yorkville Education Company and we are committed to making these values an integral part of our culture. We encourage applications from all qualified applicants, including women, persons with disabilities, Black, Indigenous, and People of Colour (BIPOC), people from the Lesbian, Gay, Bisexual, Transgender, Transsexual, Queer, Questioning, Two-Spirit, Intersex, Asexual + (LGBTQ2SIA+) community, and other equity-seeking groups.Yorkville University is committed to providing accessible employment practices that are in compliance with the Accessibility for Ontarians with Disabilities Act (AODA). If you require accommodation for disability, please notify Human Resources at 1-866- 467-0661 ext. 123628BPt4iyWsQuick Apply

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