Guest Service Agent - Jobs in Vanderhoof, British Columbia

Job Description

Job DescriptionPosition:Guest Service AgentUnit:Mt. Milligan (McLeod Lake)Point of Hire Location:Prince George, BC Shuttle Bus: Free shuttle bus from Prince George, MacKenzie, Smithers, Fort St-James to siteRotation: 28 days in/14 days outWage: $20.12 per hourScope: The Guest Service Agent is responsible for ensuring guests at the camp have a satisfying stay. The general responsibilities of the position include those listed below, but Sodexo may identify other responsibilities. Primary Responsibilities:

• Processing check-ins and check-outs daily including issuing of room keys, processing walk in reservations, and issuing badges.
• Managing room assignments and availability according to SOP’s and client’s standards.
• Accurate record-keeping for guest and stay information.
• Liaising with the Accommodations team to ensure room availability.
• Complete room transfers according to the SOP with manager approval.
• Completing daily occupancy information reports as required by Sodexo and the client.
• Reviewing and verifying weekly and monthly occupancy data for accuracy and processing month end reports.
• Making photocopies or preparing documentation as requested.
• Organization and filing of all paperwork (e.g., registration cards, rule signoffs, electronic reports, etc.)
• Providing friendly and prompt service to guests and clients approaching the front office, email and on the phone.
• Assisting with guest inquiries and forwarding to the correct personnel as required.
• Managing and processing guest feedback and service requests in a timely manner.
• Completing audits on occupancy information and recreation equipment.
• Reviewing and responding to emails as required daily.
• Communicating and reviewing communication daily with the GSA who is taking over their workstation.
• Complete inventory as assigned.
• Processing maintenance service requests when issues are reported to the front office.
• Handle guest inquiries/complaints and escalate to Guest Services Manager/Assistant Guest Services Manager and Recreation and Wellness Coordinators as required.
• Supporting overall operations by completing various tasks such as posting information to boards as instructed, aiding housekeeping and security with information required to do their jobs effectively, answer radio, record teamster trips, processing work orders and administering equipment etc.
• Data entry and data confirmation as assigned.
• Complete night audit process.
• Complete all training tasks as assigned.
• Be familiar with all Standard Operating Procedures and offer feedback when required for changes and improvements to the overall Guest Services Program.
• Assist coworkers as needed with the tasks assigned to their workstations.
• Following all safety procedures and participating in safety programs.
• Other tasks as deemed necessary by the Accommodations Manager/Assistant Guest Services Manager.