Technical Support Advocate - Jobs in Verret

Job Description

SUMMARY:Reporting to our Technical Support Supervisor as our Technical Support Specialist, the troubleshooting and critical thinking skills you bring will see you succeed. You are enthusiastic about providing exceptional customer support by ensuring we process and implement our services in a timely and effortless manner. We Believe in Doing “WHAT’S RIGHT” by our customers!KEY RESPONSIBILITES:

• Take ownership of customer’s technical issues and see problems through to resolution.
• Guide our customers through the troubleshooting process by working closely to gather the appropriate information.
• Engage the escalation team for assistance with unresolved queries.
• Coordinate with other departments and/or carriers when required.
• Be an ambassador for the customer by identifying improvements, providing feedback, and proposing solutions.
• Provide Exceptional Customer Service.

WORKING CONDITIONS:

• Hours of work: Must be able to work 8 hours shifts Monday to Sunday between 8 am and 12 am- Schedule provided one month in advance.
• Role is 100% remote.
• In this role you will be sitting for extended periods, multitasking, data entry and speaking with customers.
• Demanding environment, requiring attention to details, use of multiple tools in making decisions, extended periods of concentration, managing stakeholders, de-escalating demanding situations, etc.

TOOLSamp; TECHNOLOGY USED:

• DSL/Cable high-speed internet.
• A webcam for team meetings and ongoing training.
• The home office should be a hazard-free, private, personal space and quiet. A video tour of said space may be requested.

CREDENTIALS:

• High School Diploma, Post-Secondary education or equivalent.
• 1- 2 years of call center experience or relevant technical experience.
• Microsoft Office Suite: Word, Outlook, Teams.
• Keen interest in home networking and home computing.

LANGUAGE REQUIREMENTS:

• Must be Fluently Bilingual in French and English to read and write for this role since we support customers across Canada and respect the customers rights for French speaking requirements as well as documenting tickets in the respective languages.

SKILLSamp; ABILITIES:

• Passion for being best in class in everything we do.
• Comfort with the rapid change that continually challenges the status quo to continuously improve.
• Relentless curiosity, a drive to think creatively, to do things better for our customers, colleagues, and our business,
• Superior analytical and critical thinking skills, with diligence.
• Demonstrated ability to lead, develop and mentor.
• Strong people skills for effective interaction with employees and third parties.
• Strong organizational and time management skills.
• Solid decision-making skills and the ability to exercise professional judgment.

(ENGLISH VERSION FOLLOWS)VOICI CE QUI EST PRÉVU POUR VOUSExpérimentez une multitude d #39;opportunités que seule une entreprise en pleine croissance peut offrir en rejoignant une équipe dynamique qui travaille avec vigilance pour remodeler le paysage des télécommunications.Le cœur et l #39;âme de notre programme de rémunération sont construits sur les fondations de notre vision, de notre mission et de nos valeurs.

• Un programme de prestations médicales et dentaires d #39;entreprise de premier plan.
• Nombreux autres avantages.
• Vous aurez des opportunités de croissance et de développement.

La diversité et l #39;inclusion sont importantes chez nous. Nous apprécions l #39;unicité de chaque individu et croyons que nos différences nous rendent plus forts. On s #39;engage à offrir un lieu de travail garantissant l #39;égalité des chances, le développement et l #39;avancement pour tous.QUE SE PASSE-T-IL APRÈS L #39;ENVOI DE VOTRE CANDIDATURE Si votre candidature correspond aux critères de recherche du responsable, vous pourriez être contacté pour un entretien préliminaire.En raison du grand nombre de candidatures, tous les postulants n #39;ayant pas été contactés ne seront pas retenus.La diversité et l #39;inclusion sont importantes pour nous. Nous apprécions l #39;unicité de chaque individu et croyons que nos différences nous rendent plus forts. On s #39;engage à offrir un lieu de travail garantissant l #39;égalité des chances, le développement et l #39;avancement pour tous les employés actuels et futurs.Des aménagements sont disponibles sur demande pour les candidats participant à tous les aspects du processus de sélection. Pour une demande confidentielle, envoyez simplement un courriel directement à votre recruteur.-----------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------HERE’S WHAT’S IN IT FOR YOU:Experience a wealth of opportunities that only a growing company can offer by joining a dynamic team that’s vigilantly working together towards reshaping the telecommunications landscape.The heart and soul of our compensation program is built from the foundation of our vision, mission and values.

• Industry-leading Corporate Medical and Dental benefits program, in addition to many other perks.
• We promote work-life balance with generous PTO.
• We provide a great work environment!
• Opportunities for growthamp; development.

Diversity and inclusion are very important to us. We appreciate the uniqueness of all individuals and believe that our differences are what make us stronger. We are committed to providing a workplace that ensures equal opportunities, development, and advancement for all.WHAT HAPPENS AFTER YOU SUBMIT YOUR APPLICATIONIf your application matches the manager’s search criteria, you may be contacted for a pre-screen interview.Due to high volumes of applications, not all applicants who submit an application will be contacted.Accommodations are available on request for candidates taking part in all aspects of the selection process. For a confidential inquiry, simply email your recruiter directly.Powered by JazzHR