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Call Centre Agent - Jobs in Victoria, BC

Northern Apex
Job LocationVictoria, BC
EducationNot Mentioned
SalaryNot Disclosed
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypeFull Time

Job Description

Northern Apex Inc is recruiting Call Centre Agents for a food preparation and delivery service. While Call Centre experience is an asset, it is not a requirement as training will be provided.Outstanding Customer Service, communication skills (English, both written and verbal), attention to technical detail and a strong ability to multi-task and problem solve are required.Compensation and Benefits:

  • $22-$23 an hour and can be negotiable
  • Full and part-time opportunities available
  • Internal advancement opportunities offered and encouraged
  • Welcoming and lively call centre environment
  • Health benefits and wage increase upon completion of 3 month probationary period
  • Paid training
Responsibilities:
  • Accurate tracking of customer interactions and technical details
  • Provide friendly, helpful and timely support to customers
  • Report to team lead
  • Answer all incoming calls and provide appropriate support and information
  • Be well informed regarding services offered, troubleshooting policies and general procedures
  • Meet attainable targets
Qualifications:
  • English fluency required
  • Excellent verbal and listening skills
  • Ability to work well under pressure and multi-task while paying close attention to detail
  • 1-2 years of customer service, sales or call centre experience
We are seeking agents with the desire to excel in their professional careers, advance internally within the company and focus on both personal and professional development. Please submit an updated copy of your resume for consideration. Thank you for your interest!Job Types: Full-time, Part-timeSalary: $21.00-$22.00 per hourBenefits:
  • Casual dress
  • Company events
  • Dental care
  • Discounted or free food
  • Employee assistance program
  • Extended health care
  • Flexible schedule
  • Life insurance
  • Paid time off
  • Vision care
  • Wellness program
Schedule:
  • 8 hour shift
Supplemental pay types:
  • Bonus pay
  • Overtime pay
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