CLK 11R - eTax Support and Compliance Analyst - Jobs in Victoria, BC

Job Description

Posting TitleCLK 11R - eTax Support and Compliance AnalystPosition ClassificationClerk R11UnionGEULocationVictoria, BC V9B 6X2 CA (Primary)Salary Range$46,182.50 - $52,157.99 annuallyClose Date11/8/2022Job TypeRegular Full TimeTemporary End DateMinistry/OrganizationBC Public Service -> Ministry of FinanceMinistry Branch / DivisionRegistration and ClosureJob SummaryeTax Support and Compliance AnalystClerk R11There are currently 6 permanent positions available.An eligibility list may be established to fill future permanent and/or temporary vacancies for similar positions within the Consumer Taxation Programs Branch.Following successful completion of the probation period flexible work arrangements could be considered, including the opportunity to volunteer to telework (with conditions) as set out in applicable employer policies.On November 1, 2021 the BC Public Service announced the COVID-19 Vaccination Policy that defines the conditions and expectations for BC Public Service employees regarding vaccination against COVID-19. Among other possible measures, proof of vaccination will be required. It is a term of acceptance of employment that you agree to comply with all vaccination requirements that apply to the public service. More information can be found here.Apply your excellent customer service skills in this unique administrative opportunity at a 2022 Top Work UnitThe Consumer Taxation Programs Branch (CTPB) is mandated with the development and delivery of effective, efficient and equitable administrative and compliance programs under the Provincial Sales Tax Act, Tobacco Tax Act, Motor Fuel Tax Act, and Carbon Tax Act. This mandate is carried out by over 150 employees in Victoria and Vancouver, working across six unique sections: Asset Compliance, Fuel & Carbon Tax, Policy, Rulings, & Services, Refunds, Registration & Closures, and Tobacco Tax.This position provides user support for the Ministry’s on-line file and pay system, over the phone and in writing. The eTaxBC Support and Compliance Analyst provides technical support to over 40 program areas and determines vendor/operator eligibility for tax exemptions. The position accepts/refuses reviews, analyses and processes registration applications; and legal entity validations; investigates and resolves complex administrative tax issues.The eTaxBC Support and Compliance Analyst eTaxBC Support and Compliance Analysts operate in a complex, time sensitive, high volume environment, responding to phone calls, faxes and correspondence and often dealing with hostile, confused and/or upset individuals. Collaboration within the team is essential in order to continually re-evaluate workload priorities and share expertise.The capital of British Columbia, Victoria is a beautiful city, with beautiful beaches and harbours, and a variety of provincial parks to explore. Located on Vancouver Island, Victoria offers a bustling downtown scene and has a wide range of restaurants and entertainment venues to choose from.The BC Public Service is committed to creating a diverse workplace to represent the population we serve and to better meet the needs of our citizens. Consider joining our team and being part of an innovative, inclusive and rewarding workplace.For information about the Indigenous Applicant Advisory Service please visit: Indigenous Applicant Advisory Service - Province of British Columbia (gov.bc.ca).For complete details about this opportunity, including accountabilities, please refer to the attached job profile. For specific position related enquiries, please contact Jon.Rielly@gov.bc.ca. DO NOT SEND YOUR APPLICATION TO THIS EMAIL ADDRESS. For more information about how to complete your job application, add/edit your resume and for more useful tips when applying for jobs, please refer to the Your Job Application page on the MyHR website. If you are still experiencing technical difficulty applying for a competition, please send an e-mail to BCPSA.Hiring.Centre@gov.bc.ca, before the stated closing time, and we will respond as soon as possible to assist you.NOTE: Applications will be accepted until 11:00 pm Pacific Standard Time on the closing date of the competition.Job Requirements:In order to be considered for this position, your application must clearly demonstrate how you meet the education and experience as outlined below:

• Completion of High School diploma or GED equivalent.
• Minimum of one (1) year experience in a clerical/administrative role.
• Minimum of one (1) year experience using Microsoft Office Suite (Word, Excel, etc.) and the internet.
• Minimum of one (1) year experience providing direct service to citizens, clients, and/or customers in an adversarial environment.
• Experience interpreting and applying legislation, regulations, procedures and/or policies.

Preference may be given to applicants with one or more of the following:

• Experience working with the Provincial Sales Tax Act.
• Experience working in a call centre environment.
• Experience in a regulatory or taxation environment.
• Recent (within the last 3 years) experience providing direction and advice to business owners, operators, accountants, lawyers, or the public.
• Experience working with a financial database.
• Experience working with legal documents.

Applicants selected to move forward in the hiring process may be assessed on the Knowledge, Skills, Abilities and Competencies as outlined in the attached Job Profile located in the Additional Information section at the bottom of the posting.A Criminal Record Check (CRC) will be required.APPLICATION REQUIREMENTS:Cover Letter: NO - Please do not submit a cover letter as it will not be reviewed.Resume: YES - Ensure your resume includes your educational accomplishments, employment history including start and end dates (month and year) of your employment, and any relevant information that relates to the job to which you are applying.Questionnaire (BASIC): YES - As part of the application process, you will be prompted to complete an online questionnaire to demonstrate how you meet the job requirements.Job CategoryAdministrative Services, FinanceQuick Apply

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