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Customer Service Representative - Jobs in Victoria, BC

Fountain Tire
Job LocationVictoria, BC
EducationNot Mentioned
SalaryNot Disclosed
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypeFull Time

Job Description

Overview:Fountain Tire Victoria is searching for a friendly and dedicated individual to perform Customer Service duties. This is a support role that will require a wide variety of tasks to help out with the sales and technician staff.As part of the front-line staff, the Customer Service Representative is responsible for ensuring that all customers are provided with top-notch customer service and assisting the counter staff and technicians with a variety of tasks.Your duties will include:

  • Greeting and communicating with customers on all aspects of repair
  • Sharing product knowledge and technical expertise with Fountain Tire customers to build existing and new business.
  • Moving vehicles to and from the shop
  • Checking in vehicles
  • Scheduling customer appointments for tire and mechanical service.
  • Ensuring that all products are billed accurately to the customer.
  • Completing proactive calls to customers to determine their satisfaction level with the service received.
What does it take to get on track
  • Previous experience in the automotive aftermarket industry or a passion for automotives are an asset
  • Excellent customer service and time management skills
  • 1 to 2 years of retail Customer Relations and or Customer Service are an asset
  • Strong interpersonal skills with ability to build a team and work as a team.
  • Ability to work well under pressure in a fast paced, ever changing high-volume environment
  • Current, valid driver’s license is essential and non-negotiable
What do we offer At Fountain Tire, you’ll have a great place to work:
  • Competitive Compensation - $18-$20/hour based on experience
  • The opportunity to work with an excellent team and great customers
  • Regular day shifts
  • Great discounts for you and your family on tires, parts and mechanical services
  • Health, Dental and Vision Benefits and RRSP Matching Program
  • The opportunity to enter our management training program to become a store Manager/Partner
Interested Apply online today at https://www.fountaintire.com/careers/Quick Apply
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