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Desktop Support Analyst - Jobs in Victoria, BC

Stantec
Job LocationVictoria, BC
EducationNot Mentioned
SalaryNot Disclosed
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypeFull Time

Job Description

Desktop Support Analyst - ( 220002L0 )DescriptionGrow with the best. Join a smart, creative, and inspired team that accomplishes operational excellence. Bringing together individuals with diverse backgrounds, talents, and expertise, our 25,000 team members in over 400 locations worldwide are vital to making our Company stronger.Your OpportunityWe’re seeking an experienced Desktop Support Analyst with strong communication and customer-service skills, to provide dedicated support to our Victoria and Sidney, BC offices. We strongly promote growth and career development opportunities for our team members. This role offers opportunity for hybrid work; there is the need to attend both office locations, but there will also be some flexibility to work from home. And, mileage compensation is offered for travel between offices.Your Key Responsibilities

  • Configuration/reconfiguration of hardware, including workstations and printers
  • Analyze and resolve end-user hardware, software and connectivity issues
  • Create and update accurate and consistent records of all calls
  • Monitor progress on problem resolution and advise users on status of issue
  • Supporting Corporate policies procedures and best practices pertinent to Window Servers
  • Performing system backups/recoveries
  • Acquire and maintain current knowledge of relevant product offerings and support policies in order to provide technically accurate solutions to our internal clients
  • Provide excellent client service; while managing multiple service requests
QualificationsYour Capabilities and Credentials
  • Competence in a Microsoft Windows environment including Windows server 2012/2016, Windows 7, Windows 10, MS Office Suite, Anti-Virus software.
  • Knowledge of PC hardware and the ability to set up, configure, and rebuild workstations.
  • Have proven troubleshooting skills.
  • Exposure to an ITIL and SOX compliant organization a plus.
  • Excellent customer relationship, communications and interpersonal skills.
  • Must be able to move, carry and manipulate equipment.
Education and ExperienceMinimum of 3 - 5 years of experience. Technical degree/diploma/certificate in related discipline is required; or equivalent combination of education and experience.Classroom training and or experience with SCCM will be considered an asset.Microsoft Certification in Windows, and/or COMPTIA certification in Hardware will be considered an asset.Position will primarily work in an office setting. There is regular need to travel to other local Stantec office locations.Valid drivers’ license and satisfactory driving record are required.This description is not a comprehensive listing of activities, duties or responsibilities that may be required of the employee and other duties, responsibilities and activities may be assigned or may be changed at any time with or without notice.Stantec is a place where the best and brightest come to build on each other’s talents, do exciting work, and make an impact on the world around us. Join us and redefine your personal best.Primary Location : Canada-British Columbia-VictoriaJob : Desktop Support AnalystOrganization : BC-1372 IT Services-CanadaEmployee Status : RegularJob Level : Individual ContributorTravel : NoSchedule : Full-timeJob Posting : Jul 19, 2022, 1:13:04 PMReq ID: 220002L0Stantec provides equal employment opportunities to all qualified employees and applicants for future and current employment and prohibit discrimination on the grounds of race, color, religion, sex, national origin, age, marital status, genetic information, disability, protected veteran status, sexual orientation, gender identity or gender expression. We prohibit discrimination in decisions concerning recruitment, hiring, referral, promotion, compensation, fringe benefits, job training, terminations or any other condition of employment. Stantec is in compliance with local, state and federal laws and regulations and ensures equitable opportunities in all aspects of employment. EEO including Disability/Protected VeteransQuick Apply
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